Call Center Pro: Customer Support with Equity & Bonus

Neksjob Philippines; Pampanga; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is seeking a Call Center Agent – General Customer Support to handle inbound and outbound calls, assist with customer inquiries, and resolve account concerns. You will strive to provide accurate information while maintaining high service quality in a fast-paced environment.

The role emphasizes customer focus, effective communication, and the ability to manage multiple tasks while delivering efficient support and meeting performance targets.

Qualifications

• At least 1 year of call center experience.
• Strong communication and customer service skills.
• Good problem-solving and active listening abilities.
• Basic computer and typing skills.
• Ability to multitask and work under pressure.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist with customer inquiries and service requests.
• Resolve complaints and account concerns.
• Provide accurate information and solutions.
• Process customer requests and transactions.
• Maintain records of customer interactions.
• Meet productivity and quality standards.

Skills

Call center experience

Communication skills

Problem solving

Active listening

Typing speed

Multitasking under pressure

Job description

Neksjob Philippines is seeking a Call Center Agent – General Customer Support to handle inbound and outbound calls, assist with customer inquiries, and resolve account concerns. You will strive to provide accurate information while maintaining high service quality in a fast-paced environment.

The role emphasizes customer focus, effective communication, and the ability to manage multiple tasks while delivering efficient support and meeting performance targets.