Newbies Welcome! Customer Service Rep | Virtual Process | Up to ₱25K Salary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Mabalacat; On-site; PHP 167,000 - 279,000; Full time

Job summary

DIMO Enterprises & Overseas Placement Agency in Clark Freeport Zone, Pampanga, seeks enthusiastic Customer Service Representatives for a full-time role. You will be the voice of the company, assisting customers across multiple channels and delivering outstanding service.

This is ideal for newbies and career starters, offering a flexible virtual process and a supportive environment to develop practical skills in handling inquiries, resolving issues, and documenting interactions.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, chat and other communication channels
• Resolve customer issues and concerns with efficiency, empathy and a solutions-focused approach
• Provide accurate information about products and services to customers
• Document all customer interactions and maintain detailed records in our systems

Job description

About us

DIMO Enterprises & Overseas Placement Agency is a dynamic and forward-thinking organisation committed to providing exceptional customer service solutions and overseas placement opportunities. We pride ourselves on our ability to connect talented individuals with rewarding career opportunities whilst delivering outstanding service to our clients. With a focus on innovation and employee development, we have established ourselves as a trusted leader in the customer service and recruitment sectors.

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team in a full-time capacity at our Clark Freeport Zone location in Pampanga. This is an excellent opportunity for newbies and career starters to launch their professional journey in a supportive and dynamic environment. This virtual process role offers flexibility whilst allowing you to develop valuable customer service skills from the outset. You will be the voice of our organisation, providing support and assistance to customers through various communication channels whilst contributing to our commitment to excellence.

Key responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, chat and other communication channels
• Resolve customer issues and concerns with efficiency, empathy and a solutions-focused approach
• Provide accurate information about products and services to customers
• Document all customer interactions and maintain detailed records in our systems