Call Center Agent (Telco Account) - Makati

Tasq Work; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Tasq Work in Makati is seeking Call Center Agents to join a fast-growing account. You will deliver exceptional service through effective communication, problem-solving, and customer profiling.

Responsibilities include multi-channel support, first-call resolution, and maintaining detailed interaction records. The role requires on-site work in Makati, weekend/holiday shifts, and the ability to start ASAP.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• 1 month international voice BPO experience or 1 year local/non-voice BPO experience.
• Conversant in both spoken and written English.
• Willing to work on-site in Makati and on shifting schedules.
• Able to work weekends/holidays and start ASAP.

Responsibilities

• Respond promptly and professionally to inquiries via phone, email, and chat
• Resolve issues with focus on first-call resolution
• Maintain accurate records of customer interactions
• Collaborate with team to improve service processes
• Provide product and service information to assist customers
• Identify opportunities to enhance customer experience
• Meet or exceed individual and team performance targets

Skills

Communication

English proficiency

Problem solving

Team collaboration

Education

High School Diploma

Job description

We are looking for Call Center Agents to join a fast growing account in Makati. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• Must have at least 1 month of international voice BPO experience OR 1 year of local/non-voice BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Makati
• Amenable to work on shifting schedule
• Must be willing to work during weekends or holidays
• Can start ASAP