Technical Support Representative - Davao City

Tasq Work; Davao del Sur; On-site; PHP 279,000 - 391,000; Full time

Job summary

Tasq Work in Davao City is seeking Call Center Agents to join a fast-growing account. You will deliver exceptional service through effective communication, problem-solving, and customer profiling to help clients.

The role requires working on-site with shifting schedules and an ASAP start. Ideal candidates are high school graduates, fluent in English, resourceful, and able to follow processes while collaborating with teammates.

Qualifications

• Excellent communication skills and active listening.
• Ability to handle inquiries with a customer-first approach.
• Fluent in spoken and written English with clear articulation.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve issues with a focus on first-call resolution.
• Maintain accurate records of customer interactions and outcomes.
• Collaborate with teammates to improve service processes.
• Provide product and service information to assist customers.
• Identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Communication

Customer service

Problem solving

English proficiency

Education

High School Diploma (Old Curriculum)

Job description

We are looking for Call Center Agents to join a fast growing account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) with or without BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Davao City
• Amenable to work on shifting schedule
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback