Customer Service Representative (Makati) - 1 Month BPO Exp

Tasq Work; Makati; On-site; PHP 290,000 - 469,000; Full time

Job summary

Tasq Work in Makati, Philippines is seeking Call Center Agents to deliver exceptional service to clients through effective communication and problem-solving. You will handle inquiries via phone, email, and chat while maintaining accurate records.

The role requires on-site work in Makati with shifting schedules, weekend/holiday availability, and immediate start. Prior international voice BPO or local non-voice experience is valued, along with strong English proficiency.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• Must have at least 1 month of international voice BPO experience OR 1 year of local/non-voice BPO experience.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in Makati.
• Amenable to work on shifting schedule.
• Must be willing to work during weekends or holidays.
• Can start ASAP

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

English proficiency

Communication skills

Customer service mindset

Problem solving

Team collaboration

Education

High School Diploma

Job description

We are looking for Call Center Agents to join a fast growing account in Makati. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• Must have at least 1 month of international voice BPO experience OR 1 year of local/non-voice BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Makati
• Amenable to work on shifting schedule
• Must be willing to work during weekends or holidays
• Can start ASAP