Call Center Agent - Talisay City, Negros Occidental

Tasq Staffing Solutions; Tago; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Program Incentives up to 70K per month

Free HMO

Free Dependents

Night Differential

Job summary

Tasq Staffing Solutions is hiring Call Center Agents for an on-site role in Talisay City, Negros Occidental. You will deliver excellent service to clients via phone, email, and chat, handling inquiries, resolving issues, and maintaining robust records.

The position offers shift work and growth opportunities within a fast-growing telco account. Requirements include a high school diploma and strong English communication skills.

Qualifications

• High School Graduate required.
• No experience required.
• Must be conversant in both spoken and written English.
• Amenable to work on-site in Talisay City, Negros Occidental.
• Shift schedule; start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

English proficiency

Education

High School Graduate

Job description

Call Center Agent - Talisay City, Negros Occidental

Company : Tasq Staffing Solutions Job Type : Full Time Talisay City, Philippines

Job Description - Call Center Agent - Talisay City, Negros Occidental

We are looking for Call Center Agents to join a fast growing Telco account in Talisay City in Negros Occidental. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a High School Graduate
• No experience required
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Talisay City, Negros Occidental
• Amenable to work on shifting scheduleCan start ASAP

Benefits

• Program Incentives of up to 70K per month
• Free HMO
• Free Dependents
• Night Differential

Please note that this is contingent to the final company or account you'll be profiled to.