Call Center Agent - Iloilo

Tasq Work; Iloilo; On-site; PHP 201,000 - 257,000; Full time

Job summary

Tasq Work is seeking a Customer Service Representative to join a fast-growing Iloilo account. You will deliver exceptional service through effective communication, problem-solving, and proactive customer profiling.

The role is on-site in Iloilo, with shifting schedules. You will respond to inquiries via phone, email, and chat, aiming for first-contact issue resolution and high customer satisfaction.

Qualifications

• At least a High School Graduate / SHS Graduate.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in Iloilo.
• Amenable to work on shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English proficiency

Customer service

Communication skills

Education

High school diploma

Job description

We are looking for CSRs to join a fast growing account in Iloilo. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a High School Graduate / SHS Graduate with or without BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Iloilo
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Allowances
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.