Customer Service Representative - Iloilo

Tasq Staffing Solutions; Ilocos Norte; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Free HMO

Allowances

Program Incentives

Job summary

Tasq Staffing Solutions in Iloilo City, Philippines is seeking a Customer Service Representative to join a fast growing account. You will handle inquiries via phone, email, and chat, resolve issues, and help customers with product information. On-site role with shifting schedules; high school graduate welcome; English proficiency required.

Join a dynamic team focused on delivering excellent customer service and building lasting client relationships.

Qualifications

• At least a High School Graduate / SHS Graduate with or without BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Iloilo
• Amenable to work on shifting schedule
• Can start ASAP

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Job description

Customer Service Representative - Iloilo

Company : Tasq Staffing Solutions Job Type : Full Time Iloilo City, Philippines

We are looking for CSRs to join a fast growing account in Iloilo. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a High School Graduate / SHS Graduate with or without BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Iloilo
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Allowances
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.