Call Center Agent – General Customer Support

NeksJob Philippines; Pasay; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

NeksJob Philippines in Pasay is seeking a Call Center Agent – General Customer Support to handle customer calls, inquiries, and transactions in a fast-paced environment. This on-site role supports customers with clear information and courteous service.

You will maintain records, meet productivity and quality standards, and work in shifting schedules. Strong communication, problem-solving, and basic computer skills are valued for success in this role.

Qualifications

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Basic computer and typing skills.
• Willing to work on shifting schedules.
• Ability to multitask and work under pressure.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist with customer inquiries and service requests.
• Resolve complaints and account concerns.
• Provide accurate information and solutions.
• Process customer requests and transactions.
• Maintain records of customer interactions.
• Meet productivity and quality standards.

Skills

Call center experience

Communication skills

Problem solving

Active listening

Typing skills

Multi-tasking

Shift work

Basic computer skills

Education

High School Diploma

Job description

Call Center Agent – General Customer Support

On-site - Pasay 1-3 Yrs Exp High/Senior High School Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Call Center Agent – General Customer Support

Experienced Call Center Agent responsible for managing customer calls, assisting with inquiries, resolving concerns, and providing efficient customer support. Able to work in a fast-paced environment while maintaining accuracy and professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Assist with customer inquiries and service requests.
• Resolve complaints and account concerns.
• Provide accurate information and solutions.
• Process customer requests and transactions.
• Maintain records of customer interactions.
• Meet productivity and quality standards.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong problem-solving and active listening skills.
• Basic computer and typing skills.
• Ability to multitask and work under pressure.
• Willing to work on shifting schedules.