Call Center Agent – General Customer Support

Neksjob Philippines; Tarlac City; On-site; PHP 167,000 - 312,000; Full time

Benefits offered by this job

Equity incentives

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines in Tarlac City is seeking a Call Center Agent – General Customer Support to handle customer calls, assist with inquiries, resolve concerns, and provide efficient support in a fast-paced environment. This on-site role requires at least 1 year of call center experience and strong communication skills.

You will juggle inbound and outbound calls, process service requests, maintain records of interactions, and meet productivity and quality standards while adapting to shifting

Qualifications

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong problem-solving and active listening skills.
• Basic computer and typing skills.
• Ability to multitask and work under pressure.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist with customer inquiries and service requests.
• Resolve complaints and account concerns.
• Provide accurate information and solutions.
• Process customer requests and transactions.
• Maintain records of customer interactions.
• Meet productivity and quality standards.

Skills

Call center experience

Communication skills

Problem-solving

Active listening

Typing speed

Job description

Call Center Agent – General Customer Support

On-site - Tarlac 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

Call Center Agent – General Customer Support

Experienced Call Center Agent responsible for managing customer calls, assisting with inquiries, resolving concerns, and providing efficient customer support. Able to work in a fast-paced environment while maintaining accuracy and professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Assist with customer inquiries and service requests.
• Resolve complaints and account concerns.
• Provide accurate information and solutions.
• Process customer requests and transactions.
• Maintain records of customer interactions.
• Meet productivity and quality standards.

Required Qualifications & Skills:

• At least 1 year of call center experience.
• Good communication and customer service skills.
• Strong problem-solving and active listening skills.
• Basic computer and typing skills.
• Ability to multitask and work under pressure.
• Willing to work on shifting schedules.