Call Center Agent For Q4 Pooling

TASQ Staffing Solutions; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

TASQ Staffing Solutions is seeking Customer Service Representatives in the Philippines for fast-growing accounts. You will deliver exceptional service via phone, email, and chat, applying problem-solving skills and customer profiling to assist clients.

Requirements include a high school diploma, no experience needed, and fluency in English (spoken and written). On-site work in the Philippines is required, with graveyard and rotating shifts.

Qualifications

• High school graduate is required.
• No prior experience required to apply.
• Must be fluent in English, both spoken and written.
• Amenable to work fully on-site within the Philippines.
• Willing to work graveyard shift and shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

Communication skills

Problem-solving

Customer profiling

Education

High school diploma

Job description

Job Description:

We are looking for Customer Service Representatives to join fast-growing accounts within the Philippines. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

• At least a high school graduate
• No experience required to apply
• Must be conversant in both spoken and written English
• Amenable to work fully on-site within the Philippines
• Amenable to work on graveyard shift and shifting schedule
• Can start ASAP

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account youll be profiled to.