Customer Service Associate (For Pooling)

Newstel GmbH; Philippines; Remote; PHP 268,000 - 469,000; Full time

Job summary

Newstel GmbH is building a talent pool of Customer Service Associates for remote opportunities in the Philippines. Roles cover project-based, permanent, part-time, and full-time work and operate using your own device.

You may support client accounts with phone, chat, and email support, including troubleshooting or order processing as needed. Expect interactions across various products and processes, guided by SLA targets and SOPs.

Qualifications

• Strong customer service mindset with empathy and active listening skills.
• At least High School (old curriculum), SHS, Associate/Vocational, or College graduate.
• Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required.
• Proficiency in computer navigation and system tools.
• Good English communication skills (verbal and written).
• Ability to handle diverse customer situations and resolve concerns effectively.

Responsibilities

• Provide excellent customer service through phone, chat, and email.
• Address inquiries, concerns, and requests professionally and efficiently.
• Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
• Stay updated on company products, services, and processes to give accurate information.
• Ensure timely and accurate resolution of customer concerns within agreed SLAs.
• Maintain and update customer records in the system.
• Follow company guidelines and SOPs to deliver consistent service quality.

Skills

Customer service mindset

English communication

Computer navigation

Active listening

Problem solving

Education

High School/SHS/Associate/College graduate

Tools

CRM tools

Job description

Join Our Talent Pool - Customer Service Associates

Remote - Open to candidates in the Philippines. Part-time | Full-time | Project-based | Permanent employment. Opportunities vary depending on client needs. Use your own device.

We are continuously building a pool of talented Customer Service Associates who are open to project-based, permanent, part-time, or full-time opportunities as they arise. As part of this pool, you'll play a key role in assisting customers through different communication channels, ensuring each interaction is handled with care and professionalism.

About the Role

This is not for an immediate opening, but for future consideration. If matched with an opportunity, you may support one of our client accounts with tasks such as phone, chat, and email support, troubleshooting, or order processing.

What You'll Do

• Provide excellent customer service through phone, chat, and email.
• Address inquiries, concerns, and requests professionally and efficiently.
• Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
• Stay updated on company products, services, and processes to give accurate information.
• Ensure timely and accurate resolution of customer concerns within agreed SLAs.
• Maintain and update customer records in the system.
• Follow company guidelines and SOPs to deliver consistent service quality.

What You Bring

• Strong customer service mindset with empathy and active listening skills.
• At least High School (old curriculum), SHS, Associate/Vocational, or College graduate.
• Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required.
• Proficiency in computer navigation and system tools.
• Good English communication skills (verbal and written).
• Ability to handle diverse customer situations and resolve concerns effectively.

Important Note

This is a pooling job post. If selected, you will be contacted once a suitable opportunity becomes available.