Call Center Agent For Q4 Pooling

TASQ Staffing Solutions; Canlandog; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

TASQ Staffing Solutions is seeking Customer Service Representatives to join fast-growing accounts in the Philippines. You will respond to inquiries via phone, email, and chat, resolve issues with a focus on first-call resolution, and maintain records of customer interactions.

Role requires high school completion, English fluency, on-site work, and willingness to work graveyard shifts. Start ASAP with opportunities for incentives.

Qualifications

• High school graduate.
• No experience required to apply.
• Must be conversant in both spoken and written English.
• On-site work within the Philippines.
• Willing to work graveyard shift and shifting schedule.
• Able to start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English proficiency

Customer service basics

Communication skills

Team collaboration

Education

High school graduate

Job description

Job Description:

We are looking for Customer Service Representatives to join fast-growing accounts within the Philippines. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

• At least a high school graduate
• No experience required to apply
• Must be conversant in both spoken and written English
• Amenable to work fully on-site within the Philippines
• Amenable to work on graveyard shift and shifting schedule
• Can start ASAP

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account youll be profiled to.