Call Center Agent For Q4 Pooling

TASQ Staffing Solutions; Cebu City; On-site; PHP 248,000 - 441,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

TASQ Staffing Solutions is hiring Customer Service Representatives to join fast-growing accounts in the Philippines. You will deliver exceptional service and support clients through calls, emails, and chats while maintaining accurate records and collaborating with colleagues.

No prior experience is required, but you must be fluent in English (spoken and written) and willing to work on-site in the Philippines, including graveyard shifts. Immediate availability is preferred.

Qualifications

• At least a high school graduate.
• No experience required to apply.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site within the Philippines.
• Amenable to work on graveyard shift and shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Customer service

Communication skills

Problem solving

English fluency

Teamwork

Education

High school graduate

Job description

Job Description:

We are looking for Customer Service Representatives to join fast-growing accounts within the Philippines. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

• At least a high school graduate
• No experience required to apply
• Must be conversant in both spoken and written English
• Amenable to work fully on-site within the Philippines
• Amenable to work on graveyard shift and shifting schedule
• Can start ASAP

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account youll be profiled to.