Call Center Agent (FAST HIRING)

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 245,520 - 334,800; Full time

Benefits offered by this job

Incentives

HMO

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a Call Center Representative to serve as the primary contact for customers, ensuring high satisfaction by answering inquiries, resolving issues, and providing exceptional support.

The ideal candidate is a strong communicator, patient problem-solver, and dependable team player with the ability to document interactions accurately and contribute to continuous service improvements.

Qualifications

• Customer-focused and strong communicator.
• Excellent problem-solving and empathy when assisting customers.
• Reliable team player with dependable work ethic.

Responsibilities

• Respond promptly to customer calls and provide accurate information about products, services, orders, and payments.
• Troubleshoot technical problems and handle complaints with empathy to ensure customer satisfaction.
• Document all customer interactions and resolutions in the database for quality tracking and improvement.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Synlink Recruitment Outsourcing Co. Inc.

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job Summary

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring high satisfaction by answering inquiries, resolving issues, and providing exceptional support. The ideal candidate is a strong communicator, a patient problem-solver, and a dependable team player.

Key Responsibilities

• Customer Support & Inquiries: Respond promptly to incoming customer calls, providing accurate information about products, services, orders, and payments.
• Issue Resolution: Listen actively to customer concerns, troubleshoot technical problems, and handle complaints with empathy to ensure customers feel valued.
• Accurate Record-Keeping: Document all customer interactions, comments, and resolutions in the database to help track service quality and continuous improvement.

Recruitment Sourcing Associate Synlink Recruitment Outsourcing Co. Inc.

Working Location

Quimpo Blvd cor. Tulip and Ecoland Drive, Ecoland Subdivision Basketball Court, Matina Pangi Road, Talomo, Davao City, 8000 Davao del Sur, Philippines