Call Center Agent (ECW Experienced)

Angel City VA Recruitment; Mexico; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Spanish speaker

Job summary

Angel City VA Recruitment is seeking a proactive patient services assistant for a healthcare call center in the Philippines. The role involves handling calls, scheduling appointments, sending messages, and confirming appointments with accuracy.

Ideal candidates have 1+ year call center and medical office experience, ECW familiarity, and fast typing (60 wpm). Flexible lunch and full-time hours Monday to Friday are offered.

Qualifications

• At least 1 year of call center experience.
• At least 1 year of medical office experience.
• ECW experience for at least 6 months.
• Typing speed of 60 words per minute or faster.
• Reliable access to a strong internet connection.
• Must be patient, quick, smart, kind and responsive.

Responsibilities

• Answer calls, schedule appointments, take and send messages.
• Look up authorizations, fax and email.
• Confirm appointments and update records.
• Manage 80–110 calls per day according to workload.

Skills

Call center exp

Medical office exp

ECW exp

Typing 60 wpm

Good internet

Job description

Must have…

• Call center experience at least 1 year
• Medical office experience at least 1 year
• ECW experience at least 6 months
• Be a fast typer, at least 60 words per min
• Access to great internet

Must be

• Patient , quick, smart, kind, responsive.

Nice to have

• Spanish speaker

Job description:

Answer calls, schedule appts, take and send messages, r/s appointments, confirm appts, look up authorizations, fax, email.

Hours

Monday – Friday 7:45 AM to 5 PM. we can do 30 or 45 min lunch

The expectation will be to answer 80-110 calls a day… the gap is the most flexible we can be.