Call Center Agent - Earn Up To 27,000 + Incentives

Orbit Teleservices - Caloocan Site; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage

Night Differential Pay

Rice Allowance

Paid Leaves

Holiday and Overtime Pay

Mental Wellness Program Starting Day 1

Insurance Coverage Starting Day 1

Free Medical Insurance for regularized

Government-Mandated Benefits

13th Month Pay

Career Growth Opportunities

Job summary

Orbit Teleservices - Caloocan Site is seeking a Customer Service Representative to handle customer concerns, provide accurate information, and ensure excellent service across multiple channels. This is an onsite role in Metro Manila with shifting schedules.

Ideal candidates have strong communication skills and are welcome to apply whether they are college graduates or undergraduates. Benefits include HMO, 13th month pay, and more as part of a comprehensive package.

Qualifications

• Must be at least 18 years old.
• Open to high school graduates, SHS graduates, or ALS graduates.
• College graduates and undergraduates are welcome to apply.
• Willing to work onsite and on shifting schedules.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer inquiries and concerns professionally.
• Provide accurate information, solutions, and assistance.
• Support account-related tasks such as billing, orders, or troubleshooting (depending on account).
• Maintain high-quality customer service standards.
• Document all interactions accurately in the system.
• Meet performance and productivity targets.

Skills

Good communication

Education

HS/SHS/ALS graduate

Job description

BENEFITS

• Competitive Salary Package
• HMO Coverage
• Night Differential Pay
• Rice Allowance
• Paid Leaves
• Holiday and Overtime Pay
• Mental Wellness Program Starting Day 1
• Insurance Coverage Starting Day 1
• Free Medical Insurance upon Regularization (including common-law partners)
• Government-Mandated Benefits
• 13th Month Pay
• Career Growth Opportunities

ROLE SUMMARY

As a Customer Service Representative, you will handle customer concerns, provide accurate information, and ensure excellent service across different communication channels depending on the assigned account.

RESPONSIBILITIES

• Handle customer inquiries and concerns in a professional manner
• Provide accurate information, solutions, and assistance
• Support account-related tasks such as billing, orders, or troubleshooting (depending on account)
• Maintain high-quality customer service standards
• Document all interactions accurately in the system
• Meet performance and productivity targets

QUALIFICATIONS

• Must be at least 18 years old
• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate
• College fresh graduates and undergraduates are welcome to apply
• Applicants with or without BPO experience are welcome
• Good communication skills
• Willing to work onsite and on shifting schedules
• Must be currently residing within Metro Manila (if required per account)