Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Metro Manila; On-site; PHP 200,000 - 320,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. is seeking an entry-level customer service professional in Metro Manila to provide excellent client support through clear communication. You will handle inbound and outbound calls, resolve inquiries promptly, and maintain accurate records of conversations.

The role emphasizes teamwork and continuous improvement of service performance. Applicants should have a high school diploma, strong English skills, and basic computer proficiency.

Qualifications

• Educational requirement is a high school diploma or equivalent.
• Excellent verbal and written English communication skills.
• Strong customer service orientation with a friendly demeanor.
• Good interpersonal and organizational abilities.

Responsibilities

• Provide excellent customer service to clients through effective communication.
• Handle inbound and outbound calls efficiently and professionally.
• Resolve customer issues and inquiries promptly while maintaining customer satisfaction.
• Document conversations and maintain accurate records of customer interactions.
• Collaborate with team members to achieve service goals and improve overall performance.

Skills

English language

Customer service

Interpersonal skills

Organizational skills

Team player

Problem solving

Basic computer skills

Education

High School Diploma or equivalent

Tools

Basic computer proficiency

Job description

Description

• Provide excellent customer service to clients through effective communication.
• Handle inbound and outbound calls efficiently and professionally.
• Resolve customer issues and inquiries promptly while maintaining customer satisfaction.
• Document conversations and maintain accurate records of customer interactions.
• Collaborate with team members to achieve service goals and improve overall performance.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: No prior experience required.
• Skills and Competencies: Strong English language skills.
• Skills and Competencies: Excellent customer service abilities.
• Skills and Competencies: Effective interpersonal and organizational skills.
• Skills and Competencies: Team player with strong problem-solving capabilities.
• Skills and Competencies: Basic technical proficiency with computer systems.