Call Center Agent

Metacom Careers; Metro Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service representative to handle incoming calls, communicate product information, and assist with inquiries.

You will resolve complaints promptly, maintain records, and work with the team to enhance service delivery, with emphasis on English communication and multitasking. Bachelor’s degree preferred; 0–2 years experience; strong interpersonal skills and customer satisfaction focus; technical troubleshooting familiarity.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of customer service experience.
• Strong English communication and interpersonal skills.
• Familiarity with basic technical troubleshooting.

Responsibilities

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.

Skills

English proficiency

Effective communication

Interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

Description

• Handle incoming calls and provide exceptional customer service to clients.
• Effectively communicate product information and assist with inquiries.
• Resolve customer complaints promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance service delivery.
  

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of experience in a customer service role
• Skills and Competencies: Proficiency in English language and effective communication skills
• Qualities and Traits: Strong interpersonal and people skills with a focus on customer satisfaction
• Skills and Competencies: Demonstrated organizational skills and ability to multitask
• Responsibilities and Duties: Familiarity with technical troubleshooting processes