Call Center Agents Hiring.

Recruitify_HR; Metro Manila; On-site; PHP 223,000 - 391,000; Full time

Job summary

Recruitify_HR in Metro Manila seeks a dedicated call center professional to handle inbound and outbound calls, delivering accurate product and service information to customers. You will resolve issues professionally, maintain thorough records, and collaborate with teams to enhance service processes.

The ideal candidate has 3–5 years in customer service, strong communication, and an empathetic, customer-focused attitude suitable for a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 3–5 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Empathetic and customer-focused attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls effectively.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer issues and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Skills

Communication skills

Interpersonal skills

Problem-solving

Education

Bachelor's degree

Job description

• Handle inbound and outbound customer calls effectively.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer issues and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Description

• Handle inbound and outbound customer calls effectively.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer issues and complaints professionally and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities.
• Qualities and Traits: Empathetic and customer-focused attitude.
• Working Conditions: Ability to work in a fast-paced environment.