Call Center Agent

Sikki Beauty Products Retailing; Cebu City; On-site; PHP 167,400 - 290,160; Full time

Benefits offered by this job

Employee Assistance Program

Job Training

Mentorship Program

Professional Development

Job summary

Sikki Beauty Products Retailing in Cebu City is seeking a customer service representative to handle incoming calls, assist customers with inquiries and product information, and document interactions.

The role requires 1–3 years of relevant experience in a call center, High School Diploma or equivalent, and a customer-oriented mindset. Work is on-site in a fast-paced environment with performance targets.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1–3 years of relevant experience in a call center.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Able to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Handle incoming calls and provide exceptional customer service.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions accurately and efficiently.
• Resolve customer complaints in a professional manner.
• Meet or exceed performance metrics and service level agreements.

Skills

Communication skills

Interpersonal skills

Customer service

Education

High School Diploma or equivalent

Job description

On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Government Mandated Benefits

Professional Development

Employee Assistance Program, Job Training, Mentorship Program, Professional Development

Description

• Handle incoming calls and provide exceptional customer service.
• Assist customers with inquiries, issues, and product information.
• Document customer interactions accurately and efficiently.
• Resolve customer complaints in a professional manner.
• Meet or exceed performance metrics and service level agreements.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:1–3 years of relevant experience in a call center.
• Skills and Competencies:Excellent communication and interpersonal skills.
• Qualities and Traits:Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties:Able to work in a fast-paced environment and handle multiple tasks.

HR Officer Sikki Beauty Products Retailing