Business Systems and Project Manager

Lagunilla & Co.; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Claritas is seeking a Business Systems and Project Manager for its fast-growing F&B client in Southeast Asia. You will develop SOPs, standardize FOH/BOH, inventory, purchasing, and food safety across multiple stores, and drive audits, training, and new-store openings.

You’ll collaborate with Operations, HR and Finance to ensure systems are implemented, followed, and continuously improved. Metro Manila experience is a plus.

Qualifications

• Bachelor’s degree in Business Admin, Operations, Hospitality or related field.
• 5+ years in restaurant/F&B operations, process improvement, systems or PM.
• Strong knowledge of FOH/BOH, inventory, purchasing, food safety and store ops.
• Experience creating SOPs, manuals, workflows, audits and standards.
• Experience rolling out systems across multiple stores/branches preferred.
• PM, analytical, documentation and training skills essential.

Responsibilities

• Develop and maintain SOP manuals for FOH, BOH and store management.
• Standardize processes, forms, checklists and reporting across stores.
• Standardize FOH, kitchen and store systems for consistency.
• Plan audits, compliance checks and corrective action follow-ups.
• Create training materials and lead implementation with ops, HR and finance.
• Develop a standardized new-store opening playbook with procedures.

Skills

Project management

SOP development

Process improvement

Documentation

Training

FOH & BOH systems

Audits & compliance

Store operations

Cross-functional collaboration

Education

Bachelor's degree in Business Administration/Operations/Hospitality/Restaurant Management

Tools

Microsoft Office/Google Workspace

POS systems knowledge

Restaurant management systems

Job description

About Claritas

Claritas is the next generation professional services firm. Our services and solutions are tailored to the needs of start-ups and enterprise companies in Southeast Asia and beyond

About our Client

Our client is a fast-growing F&B chain with stores in BGC and Makati. They currently operate four branches in Metro Manila.

We are looking for a Business Systems and Project Manager

Key Duties & Responsibilities

1. SOP Manuals & Documentation

• Develop and maintain FOH, BOH/Kitchen and Store Management manuals.
• Standardize key procedures including opening/closing, cash handling, purchasing, inventory, food safety, maintenance and guest service.
• Maintain organized and updated company documentation.

2. Processes, Forms & Checklists

• Review existing workflows and identify gaps or inefficiencies.
• Standardize processes across all stores and departments.
• Develop practical daily, weekly and monthly checklists, forms and reporting systems.
• Establish clear responsibilities, approval flows and escalation procedures.

3. FOH & Kitchen Systems

• Standardize service, guest experience and store management procedures.
• Standardize kitchen systems including recipes, portion control, prep, production, receiving, storage, waste, inventory and sanitation.
• Ensure systems are practical and consistently followed at store level.

4. Audits & Compliance

• Develop FOH, BOH, food safety, inventory, cash control and maintenance audits.
• Conduct regular store audits and provide measurable scores.
• Identify deficiencies, create corrective-action plans and follow up until resolved.

5. Training & Implementation

• Turn SOPs into practical training materials and checklists.
• Train managers and key employees on new systems.
• Work with Operations, HR and Finance to ensure systems are implemented and followed.

6. New Store Opening Systems

• Develop a standardized new-store opening playbook covering pre-opening, hiring, training, purchasing, inventory, POS, opening procedures and post-opening audits.

Key Deliverables

• FOH Operations Manual
• BOH/Kitchen Operations Manual
• Store Management Manual
• SOP, Forms & Checklists Library
• Standard Reporting System
• Store Audit & Compliance System
• Training & Implementation System
• New Store Opening Playbook

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Hospitality Management, Restaurant Management, or related field.
• 5+ years of experience in restaurant/F&B operations, business process improvement, systems development, or project management.
• Strong knowledge of FOH, BOH/Kitchen, inventory, purchasing, food safety, cash handling, and store operations.
• Proven experience developing SOPs, manuals, workflows, checklists, audits, and operational standards.
• Experience implementing systems across multiple stores/branches is highly preferred.
• Strong project management, analytical, documentation, problem-solving, and training skills.
• Proficient in Microsoft Office/Google Workspace; knowledge of POS, inventory, and restaurant management systems is an advantage.
• Willing to conduct store visits and support implementation across locations.