Human Resource Manager (F&B Industry)

Lagunilla & Co.; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Claritas is seeking a hands-on HR Manager to lead recruitment, training, employee relations, and compliance across a fast-growing F&B network in Metro Manila. You will work with ownership and department heads to build scalable HR systems and a strong people foundation for 8+ stores.

Ideal candidates bring 7–10 years in HR within restaurant, hospitality, or multi-unit settings, deep knowledge of Philippine labor laws, and a proactive, process-driven mindset to drive retention, engagement, and

Qualifications

• Minimum 7-10 years of HR experience in F&B, hospitality, or multi-unit operations.
• Experience staffing 8+ stores is highly preferred.
• Strong knowledge of Philippine labor laws.
• Hands-on, proactive, and solutions-oriented approach.
• Able to build scalable HR processes from the ground up.

Responsibilities

• Lead recruitment efforts for restaurant, commissary, and support office positions.
• Develop onboarding and training programs; build systems for managers and frontline employees.
• Oversee employee relations, performance management, and HR policy compliance.
• Create HR reporting, KPIs, and analytics to guide manpower planning and expansion.
• Support store openings and organizational development as the business grows.

Skills

Recruitment & Onboarding

Training & Development

Employee relations

HR compliance

HR systems & analytics

Performance management

Leadership

Job description

About Claritas

Claritas is the next generation professional services firm. Our services and solutions are tailored to the needs of start-ups and enterprise companies in Southeast Asia and beyond.

About the Client

Our client is a fast-growing F&B chain with stores in BGC and Makati. They currently operate four branches in Metro Manila.

We are looking for an HR Manager

The HR Manager will be responsible for leading recruitment, training, employee relations, compliance, performance management, and HR systems across the organization. This individual will work closely with ownership and department heads to build a strong foundation capable of supporting future growth.

Recruitment & Talent Acquisition

• Lead recruitment efforts for restaurant, commissary, and support office positions.
• Build and maintain hiring pipelines for future expansion.
• Coordinate interviews, assessments, onboarding, and orientation programs.
• Develop relationships with schools, recruiters, job portals, and industry networks.
• Ensure all stores are adequately staffed to support operational requirements.

Training & Development

• Develop and implement onboarding and training programs.
• Build training systems for managers, supervisors, and frontline employees.
• Assist department heads in identifying and developing future leaders.
• Create training materials, employee handbooks, and operational guides.
• Support succession planning and leadership development initiatives.

HR Systems & Processes

• Establish and improve HR policies, procedures, and systems.
• Create and maintain job descriptions, organizational charts, and reporting structures.
• Develop performance management systems, KPIs, and employee evaluation processes.
• Ensure proper documentation and employee record management.
• Build scalable HR systems capable of supporting continued expansion.

Employee Relations & Culture

• Promote a positive, high-performance workplace culture.
• Handle employee concerns, disciplinary matters, and conflict resolution.
• Support managers in coaching, accountability, and performance improvement.
• Develop employee engagement and retention programs.
• Foster strong communication and alignment across the organization.

HR Reporting & Analytics

• Develop weekly and monthly HR reports.
• Track headcount, turnover, absenteeism, recruitment progress, training completion, and manpower costs.
• Provide recommendations and insights based on HR data and workforce trends.
• Support manpower planning and workforce forecasting.

Compliance & Administration

• Ensure compliance with Philippine labor laws and government regulations.
• Oversee SSS, PhilHealth, Pag-IBIG, and other statutory requirements.
• Maintain employment contracts, personnel records, and HR documentation.
• Coordinate with external consultants and government agencies when required.

Expansion & Organizational Development

• Support recruitment and staffing for new store openings.
• Assist management in workforce planning and organizational development.
• Help build the structure, systems, and people required to support 8+ stores.
• Partner with leadership to strengthen the overall organization as the business grows.

Qualifications

• Minimum 7-10 years of HR experience.
• Experience in restaurant, hospitality, retail, or multi-unit operations preferred.
• Experience supporting organizations with 100+ employees is highly preferred.
• Strong background in recruitment, training, employee relations, and HR systems.
• Knowledge of Philippine labor laws and HR compliance.
• Experience building HR processes and systems from the ground up.
• Strong leadership, communication, and organizational skills.
• Hands-on, proactive, and solutions-oriented.
• Comfortable working in a fast-paced, entrepreneurial environment.

Success Metrics

• Successful recruitment and staffing of all locations.
• Reduced employee turnover and improved retention.
• Effective onboarding and training programs.
• Strong HR compliance and documentation standards.
• Successful support of new store openings.
• Implementation of scalable HR systems and processes.
• Positive employee engagement and workplace culture.

We’re looking for a hands-on HR Manager with restaurant or hospitality experience who can recruit, train, build systems, improve retention, ensure compliance, and help scale the business from 60 employees today to 120+ employees over the next 12-18 months