Business Systems Analyst: Lead Process Improvements & Documentation

SM Supermalls; Pasay; On-site; PHP 360,000 - 600,000; Full time

Job summary

SM Supermalls is seeking a detail-oriented Analyst to document policies, analyze requirements, and support in user acceptance testing for new projects. You will gather business needs, draft guidelines, and ensure timely, compliant documentation aligned with company goals.

The role requires collaboration across teams, strong verbal and written communication, and proficiency in SharePoint. Willingness to work on-site at MOA Square, Pasay City is essential.

Qualifications

• At least 3 years of relevant work experience.
• Graduate with a Bachelor’s Degree in Industrial Engineering, Business Management, Business Administration, Accounting/Finance or related field.
• Collaborative, communicative, and creative with strong reasoning and problem-solving skills.

Responsibilities

• Initiate requirement gathering sessions with business users to formulate and document business requirements
• Draft policies and guidelines
• Provide users with appropriate support and advice
• Gather and prepare project requirements with timetable
• Release approved documentation of the new/updated process
• Ensure completeness of information needed relevant to the requisition for departmental equipment, forms, tangible accountabilities prior endorsement to his immediate superior
• Provide administrative support related to the department’s target
• Provide recommendations in line with new initiatives and innovations
• Assist in the implementation of innovations in coordination with Technology, Process and Systems Division

Skills

Requirement gathering

Policy drafting

Stakeholder communication

Problem solving

Presentation

Verbal communication

Written communication

SharePoint

Collaboration

Education

Bachelor's degree in Industrial Engineering or related field

Tools

SharePoint

Job description

SM Supermalls is seeking a detail-oriented Analyst to document policies, analyze requirements, and support in user acceptance testing for new projects. You will gather business needs, draft guidelines, and ensure timely, compliant documentation aligned with company goals.

The role requires collaboration across teams, strong verbal and written communication, and proficiency in SharePoint. Willingness to work on-site at MOA Square, Pasay City is essential.