Business Support Coordinator

SYSGEN RPO; Philippines; On-site; PHP 180,000 - 360,000; Full time

Job summary

SYSGEN RPO is seeking an organised Administration Assistant - Business Support Coordinator to join our Managed Training Services team in Philippines. You will manage training bookings, learner records, logistics, and invoicing, ensuring accuracy across systems.

The ideal candidate will have experience in transactional processing, data entry, and MS Office, with strong English communication and the ability to handle high volumes while meeting deadlines.

Qualifications

• Extensive experience in administrative support and data entry.
• Ability to process high volumes of transactions accurately.
• Proficiency with Excel and Outlook in daily tasks.
• Excellent written and verbal English communication.
• Strong organization and problem-solving skills.
• Ability to work across multiple systems and meet deadlines.

Responsibilities

• Process training bookings, enrollments, transfers, cancellations, substitutions, and waitlists.
• Maintain accurate learner, course, vendor, attendance, and training completion records.
• Update training schedules, course information, and pricing across learning management systems and client platforms.
• Prepare purchase orders and reconcile invoices against approved bookings, pricing, and supporting documents.
• Identify billing discrepancies and coordinate their resolution.
• Coordinate training venues, trainer schedules, learning materials, equipment, and travel arrangements as needed.
• Send booking confirmations, joining instructions, and training updates.
• Respond to learner, vendor, and client enquiries through email and telephone.
• Support reporting, data quality checks, audits, and process improvements.
• Meet agreed deadlines, service levels, and accuracy targets.

Skills

Administrative support

Transaction processing

Data entry

Back-office operations

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Office

Job description

Schedule: Morning shift | AU business hours

We’re looking for an organised and detail-oriented Administration Assistant - Business Support Coordinator to support a Managed Training Services team.

This role involves processing training bookings, maintaining learner records, coordinating training logistics, and supporting purchase order and invoice administration. It’s ideal for someone who enjoys structured work, managing high volumes of transactions, and keeping information accurate across multiple systems.

What you’ll do

• Process training bookings, enrollments, transfers, cancellations, substitutions, and waitlists.
• Maintain accurate learner, course, vendor, attendance, and training completion records.
• Update training schedules, course information, and pricing across learning management systems and client platforms.
• Prepare purchase orders and reconcile invoices against approved bookings, pricing, and supporting documents.
• Identify billing discrepancies and coordinate their resolution.
• Coordinate training venues, trainer schedules, learning materials, equipment, and travel arrangements as needed.
• Send booking confirmations, joining instructions, and training updates.
• Respond to learner, vendor, and client enquiries through email and telephone.
• Support reporting, data quality checks, audits, and process improvements.
• Meet agreed deadlines, service levels, and accuracy targets.

What we’re looking for

• Experience in administrative support, transaction processing, data entry, or back-office operations.
• Strong attention to detail and the ability to process high volumes of transactions accurately.
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
• Strong written and verbal English communication skills.
• Good organisation, customer service, and problem-solving skills.
• Ability to manage competing priorities, follow established procedures, and meet deadlines.
• Confidence working across multiple systems, independently and within a team.

An advantage if you have

• Purchase order processing, invoice reconciliation, or financial administration experience.
• Experience using Learning Management Systems (LMS) or training administration platforms.
• A background in training coordination or shared services.
• Experience supporting Australian clients.