Business Process Analyst / Delivery Assurance Analyst (LSS Green Belt required)

SPi Global (now Straive); Parañaque; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPi Global (now Straive) is seeking a Delivery Assurance Analyst to standardize and streamline business processes, implement new workflows and modern tech, and partner with Operations units. The role emphasizes process auditing, documentation, and QMS/ISO compliance to drive continuous improvement.

The ideal candidate holds a 4- or 5-year degree (Business or Engineering), 2–3 years in BPO/KPO/IT services, and a Green Belt in Lean Six Sigma, with strong RCA, QMS, and BPMN documentation skills.

Qualifications

• Graduate of a 4- or 5-year course (preferably Business or Engineering).
• 2–3 years of experience in a similar capacity, ideally within the BPO/KPO/IT services industry.
• Certified Lean Six Sigma - Green Belt.
• Strong background in Business Process Reengineering, Quality Management Systems (QMS), Six Sigma methodologies, and Root Cause Analysis (RCA).
• Proficiency in MS Office applications (Word, Excel, PowerPoint).
• Experience creating standard process documentation like BPMN workflows.

Responsibilities

• Evaluate production floor systems, programs, and project management setups through process auditing to identify alternative courses of action.
• Document current-state business processes—including process maps, business rules, and risk controls—to design optimized future-state workflows.
• Review and analyze corrective actions, preventive measures, and audit findings to ensure strict compliance with internal policies and QMS/ISO standards

Skills

Lean Six Sigma

Root Cause Analysis

QMS

MS Office

BPMN

Process Auditing

Business Process Reengineering

ISO standards

Education

Bachelor's degree in Business or Engineering

Tools

MS Office Suite

Job description

The Delivery Assurance Analyst is responsible for improving business operations by standardizing and streamlining current processes. You will implement new workflows and modern technologies in close partnership with various Operations units. This role focuses on maximizing efficiency, maintaining quality systems, and driving a continuous improvement culture.

Key responsibilities

• Evaluate production floor systems, programs, and project management setups through process auditing to identify alternative courses of action

• Document current-state business processes—including process maps, business rules, and risk controls—to design optimized future-state workflows

• Review and analyze corrective actions, preventive measures, and audit findings to ensure strict compliance with internal policies and QMS/ISO standards

About you

• Graduate of a 4- or 5-year course (preferably Business or Engineering)

• 2–3 years of experience in a similar capacity, ideally within the BPO/KPO/IT services industry

• Certified Lean Six Sigma - Green Belt

• Strong background in Business Process Reengineering, Quality Management Systems (QMS), Six Sigma methodologies, and Root Cause Analysis (RCA)

• Proficiency in MS Office applications (Word, Excel, PowerPoint)

• Experience creating standard process documentation like BPMN workflows