Business Development Officer

MC Group; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

MC Group seeks a dynamic professional to drive market research, promote product knowledge, and manage dealer relationships. You will coordinate with suppliers and the technical team to ensure timely parts, repairs, and customer satisfaction.

The role requires field visits across regions, readiness to travel, and strong communication to resolve issues efficiently and professionally.

Qualifications

• Must be able to drive and hold a valid driver’s license.
• Strong communication and coordination skills are essential.
• Willing to travel frequently and work at different sites as needed.

Responsibilities

• Conduct market research and analyze trends to support product launches.
• Liaise with dealers and customers to ensure service quality and knowledge sharing.
• Coordinate with suppliers and technical teams for spare parts and repairs.
• Support after-sales activities and provide timely customer assistance.
• Address agent inquiries and manage communications with stakeholders.
• Provide product information to customers and guide usage and procedures.

Skills

Driver's license

Communication skills

Coordination

Field visits

Willing to travel

Education

Bachelor's degree in Agriculture

Job description

Job Description

• Conduct detailed market research to evaluate the potential for launching new products in the target market.
• Analyze industry trends, customer needs, competitor offerings, and pricing strategies. Provide insights and recommendations to support strategic decision-making.

Market Research

• Conduct detailed market research to evaluate the potential for launching new products in the target market.
• Analyze industry trends, customer needs, competitor offerings, and pricing strategies. Provide insights and recommendations to support strategic decision-making.

Product Study & Development

• Acquire comprehensive knowledge of newly launched products, including specifications, features, functionalities, and benefits
• Understand product applications and operational procedures to communicate effectively with dealers, agents, and customers
• Stay updated on product upgrades, enhancements, and modifications to maintain current expertise
• Monitor industry trends and competitor products to understand positioning and unique selling points.

Dealer Relationship Management

• Maintain strong and productive relationships with dealers to support business growth. Conduct regular dealer visits to ensure alignment on sales targets, product updates, and operational needs
• Act as the primary mediator between the company and dealers, ensuring timely communication and issue resolution
• Support dealers in improving product knowledge and customer service quality. Gather feedback from dealers to identify opportunities, challenges, and areas for improvement.

Product Knowledge Sharing & New Product Promotion

• Ensure all agents and dealers receive comprehensive and up-to-date product knowledge to improve their understanding and product offerings
• Actively promote newly launched products and maintain continuous communication with agents regarding updates, features, and availability.

After-Sales Support

Coordinate with suppliers to manage spare parts support, including tracking lead times for requested parts, to ensure timely customer service and warranty repairs.

Work closely with the repair/technical team to gather accurate information about spare parts and technical issues.

Provide suppliers with necessary documentation, including photos and technical details to ensure smooth operations.

Addressing Agents' Concerns

• Handle inquiries and concerns raised by agents regarding discount requests in the Unit Technical Report
• Manage charges for backload units and ensure discount approvals are processed as per the Director's instructions.
• Maintain clear communication and transparency in resolving agents' operational issues.

Customer Support

• Support the management and resolution of customer concerns by coordinating with the technical team.
• Guide customers on newly launched products by educating them on features and demonstrating operational procedures
• Ensure a positive customer experience through timely follow-ups and clear communication.

Qualifications

• Must be able to drive and hold a valid professional driver's license.
• Bachelor's degree in Agriculture or related field.
• Strong knowledge and hands-on familiarity with agricultural equipment, tools, and field operations.
• Able to conduct field visits and support activities across various regions.Willing to travel frequently and work in different site locations as needed.
• Physically fit and capable of handling fieldwork responsibilities.
• Strong communication and coordination skills.

Working Schedule

MONDAY TO SATURDAY 8AM TO 5PM