Business Development Associate

TayoCash Incorporated; Metro Manila; On-site; PHP 469,000 - 692,000; Full time

Job summary

TayoCash Incorporated in Manila is seeking a result-driven Merchant Onboarding Lead to drive merchant acquisition and seamless onboarding for fintech clients. You will lead end-to-end onboarding, coordinate with cross-functional teams, and ensure a top-tier merchant experience.

Ideal candidates have a bachelor's degree, 2–4 years in fintech or payments, familiarity with QRPH, POS, payment gateways, and strong leadership, communication, and CRM skills.

Qualifications

• Bachelor's degree in Business, Finance, Marketing or related field.
• 2-4 years of experience in merchant acquisition, partnerships, or business development in fintech, banking, or payments.
• Familiarity with QRPH, POS systems, online payment gateways, or digital wallets.
• Exposure to SMEs, enterprise clients, and digital platforms.
• Demonstrated leadership mindset — you take initiative, make decisions, and drive outcomes without waiting for direction.
• Solid understanding of KYC/AML requirements and BSP regulations.
• Exceptional communication, persuasion, and presentation skills.
• CRM-savvy, and highly organized with strong attention to detail.
• Comfortable navigating ambiguity and fast-paced environments.

Responsibilities

• Identify, engage, and acquire new merchants aligned with growth strategy.
• Lead onboarding process for new merchants, including kickoff calls and training.
• Build and maintain long-term merchant relationships with timely support.
• Own onboarding journey by managing timelines and coordinating cross-functional teams.
• Understand merchant needs to deliver tailored onboarding experiences.
• Collaborate with support teams to streamline onboarding processes.
• Gather merchant feedback to suggest process improvements and product enhancements.
• Perform other related tasks and special projects for business development.

Skills

Merchant onboarding

Relationship management

Project management

Leadership mindset

CRM proficiency

Communication/presentation

KYC/AML knowledge

Regulatory compliance

Cross-functional collaboration

Sales/Business development

Education

Bachelor's degree in Business, Finance, Marketing

Tools

QRPH

POS systems

Online payment gateways

Digital wallets

Job description

We are a BSP-regulated fintech company committed to driving financial inclusion and innovation through secure and user-friendly payment solutions. By empowering businesses of all sizes with digital tools, we help shape a cashless, connected future. Join a high-impact team where your ideas matter, and your leadership mindset is a daily asset.

Key Responsibilities:

• Merchant Acquisition: Identify, engage, and acquire new merchants aligned with the company's growth strategy.
• End-to-End Onboarding: Lead the complete onboarding process for new merchants, including kickoff calls, training sessions, system integration, and resolving any operational or technical issues that may arise during onboarding.
• Relationship Management: Build and maintain strong, long-term relationships with merchants by ensuring timely support and a seamless experience before, during, and after onboarding.
• Project Management: Own the onboarding journey by managing timelines, coordinating cross-functional teams, and proactively providing updates to both internal and external stakeholders.
• Consultative Support: Understand merchant needs and business objectives to deliver a tailored onboarding experience, while proactively addressing potential challenges or roadblocks.
• Collaboration: Work closely with support teams to streamline onboarding processes and ensure merchants are set up for success.
• Feedback & Optimization: Gather and relay merchant feedback to internal teams to suggest process improvements and product or feature enhancements that drive merchant satisfaction and retention.
• Additional Responsibilities: Perform other related tasks and special projects that support the business development function, as assigned from time to time.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field.
• 2-4 years of experience in merchant acquisition, partnerships, or business development in fintech, banking, or payments.
• Familiarity with QRPH, POS systems, online payment gateways, or digital wallets.
• Exposure to working with SMEs, enterprise clients, and digital platforms.
• Demonstrated leadership mindset — you take initiative, make decisions, and drive outcomes without waiting for direction.
• Solid understanding of KYC/AML requirements and BSP regulations.
• Exceptional communication, persuasion, and presentation skills.
• CRM-savvy, and highly organized with strong attention to detail.
• Comfortable navigating ambiguity and fast-paced environments.