BROKERAGE MANAGER

Airtropolis Consolidator Philippines, Inc.; Pasay; In loco; PHP 1.000.000 - 2.200.000; Tempo pieno

Descrizione del lavoro

Airtropolis Consolidator Philippines, Inc. seeks a seasoned Customs Brokerage Manager to lead end-to-end import/export operations in a fast-paced environment. You will supervise a team of declarants, ensure compliance with Philippine laws, and drive process improvements to cut costs and delays.

The role requires a bachelor's degree in a related field and 8–10 years in customs brokerage with leadership experience; strong coordination with clients, agencies, and carriers is essential.

Competenze

• Bachelor’s degree in Customs Administration, Logistics, or related field.
• 8–10 years of experience in customs brokerage, import/export ops, and freight forwarding in a managerial role.
• Strong knowledge of Philippine customs laws, BOC regulations, and import/export procedures.
• Excellent leadership, negotiation, problem-solving, and decision-making skills.
• Strong client management and coordination skills.

Mansioni

• Manage end-to-end customs brokerage operations, including import/export processing and shipment releases.
• Coordinate with clients, forwarders, shipping lines, BOC, and agencies for timely shipments.
• Ensure compliance with customs laws, tariffs, duties, and procedures.
• Oversee preparation and submission of customs declarations, entries, permits, and documents.
• Monitor brokerage-related costs, including duties, taxes, freight, storage, and demurrage.
• Ensure timely processing and release of shipments while minimizing delays and risks.
• Handle complex customs concerns, discrepancies, and documentation issues; escalate when needed.
• Develop relationships with clients and partners to ensure service excellence.
• Identify opportunities to improve processes, reduce costs, and boost productivity.
• Supervise, train, and evaluate customs declarants and brokerage staff.
• Monitor KPIs, turnaround times, clearance performance, and client concerns.
• Prepare regular operational reports and maintain brokerage records.

Conoscenze

Leadership

Negotiation

Problem-solving

Decision-making

Client management

Coordination

Formazione

Bachelor's degree in Customs Administration, Logistics, Supply Chain Management, or a related field

Strumenti

Microsoft Office

Customs systems

Operational reporting

Descrizione del lavoro

Key Responsibilities:

1. Manage and oversee the end-to-end customs brokerage operations, including import and export processing, customs clearance, and shipment releases.

2. Coordinate with clients, freight forwarders, shipping lines, the Bureau of Customs (BOC), and other relevant government agencies to ensure efficient and timely processing of shipments.

3. Ensure strict compliance with applicable customs laws, regulations, tariff classifications, duties, taxes, customs procedures, and other government requirements.

4. Oversee the preparation, review, accuracy, and timely submission of customs declarations, import/export entries, permits, and other required shipping documents.

5. Monitor and manage brokerage-related costs, including customs duties, taxes, freight charges, storage fees, demurrage, detention, and other associated expenses.

6. Ensure the timely processing and release of shipments while minimizing delays, additional costs, penalties, and operational risks.

7. Handle and resolve complex customs-related concerns, shipment discrepancies, documentation issues, and other operational matters, escalating critical concerns to management when necessary.

8. Develop and maintain strong working relationships with clients, government agencies, shipping lines, and other business partners to ensure service efficiency and client satisfaction.

9. Identify opportunities to improve brokerage processes, strengthen internal controls, reduce operational costs, and enhance overall departmental productivity.

10. Supervise, train, and evaluate the performance of customs declarants and brokerage personnel, ensuring accuracy, accountability, and compliance with established company standards.

11. Monitor departmental KPIs, shipment turnaround times, customs clearance performance, client concerns, and overall operational efficiency.

12. Prepare and submit regular operational reports, including shipment status, pending clearances, departmental performance, and other management-required reports.

13. Ensure the proper maintenance, organization, and safekeeping of brokerage records, customs documents, permits, and other relevant files.

14. Perform other duties and responsibilities as may be assigned by Management from time to time.

Qualifications:

• Bachelor's degree in Customs Administration, Logistics, Supply Chain Management, or a related field.
• At least 8 - 10 years of experience in customs brokerage, import/export operations and freight forwarding in a managerial role.

• Strong knowledge of Philippine customs laws, BOC regulations, tariff classification, and import/export procedures.
• Excellent leadership, negotiation, problem-solving, and decision-making skills.
• Strong client management and coordination skills.
• Proficient in Microsoft Office, customs systems, and operational reporting.