Brokerage Manager

Gramans Group of Companies; Muntinlupa; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Gramans Group of Companies is seeking a Brokerage Manager to oversee day-to-day operations of the customs brokerage function in Metro Manila. The role requires a Licensed Customs Broker who will act as Signing Broker, review and lodge customs entries, and ensure compliant, timely processing for clients.

The successful candidate will lead brokerage staff, maintain strong client relationships, and ensure adherence to BOC regulations while driving efficiency and service quality across import/export

Qualifications

• Bachelor's degree in Customs Administration or a related field.
• Licensed Customs Broker (LCB) with an active license.
• Must meet requirements to serve as Signing Broker and perform entry lodgment.
• At least five years of experience in customs brokerage, import/export operations, or freight forwarding, preferably with supervisory or managerial experience.
• Hands-on experience in customs declaration preparation, signing, lodgment, and shipment clearance.
• Strong knowledge of BOC regulations, customs laws, tariff classification, and import/export documentation.
• Experience managing customs declarants, customs processors, and client shipment requirements.
• Proficient in relevant customs electronic systems and Microsoft Office.

Responsibilities

• Manage and oversee customs clearance operations for the company's clients
• Prepare, review, sign, lodge, and submit customs declarations and entries through BOC electronic systems
• Ensure timely and accurate processing of import and export shipments, including clearance
• Verify completeness and accuracy of invoices, packing lists, bills of lading, permits, and documents
• Monitor shipment progress and coordinate with clients, shipping lines, freight forwarders, trucking providers
• Resolve clearance issues, documentation discrepancies, holds, and other operational concerns
• Serve as Signing Broker to ensure accuracy and support documentation
• Supervise and manage customs declarants, processors, and brokerage staff
• Provide technical guidance and training on customs documentation and clearance procedures
• Prepare regular reports on shipment volume, turnaround time, and operational issues

Skills

Leadership

Regulatory compliance

Client relationship management

Analytical skills

Education

Bachelor's degree in Customs Administration or related field

Tools

BOC electronic systems

Job description

About the role

The Brokerage Manager is responsible for managing the day-to-day operations of the customs brokerage firm, ensuring the efficient, accurate, and compliant processing of import and export shipments for the company's clients. The position requires a Licensed Customs Broker (LCB) who will serve as the company's Signing Broker and actively perform customs declaration review, signing, lodgment, and submission of customs entries through applicable Bureau of Customs (BOC) systems. The role oversees brokerage personnel, manages client requirements, ensures compliance with customs regulations, monitors shipment clearance, and drives operational efficiency, service quality, and client satisfaction.

Key responsibilities

• Manage and oversee customs clearance operations for the company's various clients

• Personally prepare, review, sign, lodge, and submit customs declarations and entries through applicable BOC electronic systems

• Ensure the timely and accurate processing of import and export shipments, including customs entry preparation, assessment, payment coordination, and cargo release

• Verify the completeness and accuracy of commercial invoices, packing lists, bills of lading, permits, and other supporting documents

• Monitor shipment progress and coordinate with clients, shipping lines, freight forwarders, trucking providers, and other parties to facilitate timely cargo release and delivery

• Resolve customs clearance issues, documentation discrepancies, shipment holds, and other operational concerns

• Serve as the company's Signing Broker and ensure that customs declarations and entries signed and lodged are accurate, complete, and supported by appropriate documentation

• Supervise and manage customs declarants, customs processors, and other brokerage personnel

• Provide technical guidance and training on customs documentation, entry lodgment, clearance procedures, and regulatory compliance

• Prepare regular reports on shipment volume, customs clearance turnaround time, entry lodgment, pending shipments, and operational issues

About you

• Bachelor's degree in Customs Administration or a related field

• Licensed Customs Broker (LCB) with a valid and active professional license

• Must meet the applicable requirements to serve as the company's Signing Broker and perform customs entry lodgment

• At least five (5) years of experience in customs brokerage, import/export operations, or freight forwarding, preferably with supervisory or managerial experience

• Hands-on experience in customs declaration preparation, signing, lodgment, and shipment clearance

• Strong knowledge of BOC regulations, customs laws, tariff classification, customs valuation, and import/export documentation

• Experience managing customs declarants, customs processors, and client shipment requirements

• Proficient in relevant customs electronic systems and Microsoft Office applications

• Strong leadership, organizational, analytical, and problem-solving skills

• Excellent communication, client relationship management, and coordination skills