Broker Outreach Specialist

Peak Outsourcing; Pajo; On-site; PHP 350,000 - 600,000; Full time

Job summary

Peak Outsourcing, based in Cebu, Philippines, seeks a Broker Outreach Specialist to drive broker onboarding, manage agreements, and support international clients. You will coordinate marketing materials, pricing, and sales support to enable vessel purchases.

You will handle inbound and outbound communications, educate buyers on eco-friendly propulsion and zero-emission marine tech, and ensure CRM integrity in Pipedrive while accelerating deals.

Qualifications

• Must be fluent in English with professional level proficiency in another regional language if possible.
• 2+ years in a high-end call center, broker support, luxury concierge, or premium marine/automotive service environment.
• Strong CRM proficiency and keen data management skills.
• Excellent written and spoken communication for ultra-high-net-worth clients and brokers.
• Proactive mindset with problem-solving approach to remove sales bottlenecks.

Responsibilities

• Onboard brokers and ensure agreements are signed, finalized, and logged promptly.
• Provide brokers with marketing collateral, specs, pricing, and inventory data for vessels.
• Act as the daily touchpoint for regional brokers and country managers to resolve inquiries and support sales.
• Handle inbound/outbound calls, emails, and web chats with international brokers and clients.
• Educate buyers and brokers on propulsion systems, battery/solar integration, and zero-emission marine tech.
• Coordinate logistics for international client visits to shipyards or sea trials.
• Maintain CRM records in Pipedrive, including contacts, deals, and communications histories.
• Track paperwork lifecycles from Initial Offer to Contract Signed and Closed.

Skills

English fluency

Second language advantage

Call center experience

Broker support

Communication skills

Problem-solving mindset

Tools

Pipedrive CRM

Google Workspace

Microsoft Office

Job description

Working directly alongside our Client Liaison Manager, the Broker Outreach Specialist will serve as the primary administrative engine for our global broker network andinternational clients.

Your main mission is twofold:

1. Broker Onboarding & Agreement Execution

Drive new broker agreementsignings, manage broker relations, and ensure regional brokers have all technicalspecifications, marketing materials, and sales support needed to sell our vessels.

2. Client Support & Sales Acceleration

Handle inbound/outbound communications,nurture leads, translate technical specifications, and ensure no administrativebottlenecks slow down sales from lead stage to closed contract.

KEY RESPONSIBILITIES:

1. Broker Support & Network Growth

• Agreement Management: Actively follow up with new and existing brokers to ensurebroker agreements are signed, finalized, and logged promptly.
• Sales Enablement: Supply brokers with up-to-date marketing collateral, technicalspecification sheets, pricing schedules, and inventory data for the Signature,Explorer, and Sport Fishing ranges.
• Broker Liaison: Act as the daily touchpoint for regional brokers and countrymanagers to resolve inquiries, assist with buyer questions, and support their overallsales efforts.
• Multichannel Communication: Manage inbound and outbound phone calls, emails,and web chats from international brokers and high-net-worth clients.
• Technical Education: Educate prospective buyers and brokers on our eco-friendlypropulsion systems, battery/solar integration, and zero-emission marine engineering.
• Visit & Sea Trial Logistics: Coordinate logistics and itineraries for internationalclients visiting our shipyards or attending global sea trials.

3. Operational & CRM Management

• CRM Integrity (Pipedrive): Maintain meticulous records in Pipedrive CRM, ensuringbroker contacts, deals, communication histories, and buyer preferences areup-to-date.
• Pipeline Acceleration: Track paperwork lifecycles to move deals smoothly from"Initial Offer" to "Contract Signed" and "Closed."
• Time-Zone Coverage & Follow-Up: Manage shift handovers effectively so no clientor broker inquiry goes unanswered for more than 12 hours.

SKILLS AND QUALITATIONS:

• Linguistic Capabilities: Native or professional fluency in English PLUS another keyregional language would be an advantage.
• Experience: 2+ years in a high-end call center, broker support, luxury concierge, orpremium marine/automotive service environment.
• Technical Proficiency:
  • Proficient with Pipedrive CRM (or equivalent CRM platforms).
  • Expert in Google Workspace and Microsoft Office.
• Communication Style: Polished, articulate, and highly persuasive phone and writtendemeanor suitable for ultra-high-net-worth clientele and commercial brokers.
• Problem-Solving Mindset: Proactive, self-motivated "fixer" who takes ownershipofissues and eliminates sales bottlenecks before they escalatin.