Brand Operations Architect (AI-Driven)

Thumbtack; Philippines; À distance; PHP 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

Paid time off

30 days PTO

Remote work stipend

Internet allowance

Professional development stipend PHP e

Mental health & coaching

Therapy sessions

HMO coverage

Access to AI tools

Résumé du poste

Thumbtack is seeking a Brand Operations Specialist to build the operational foundation of the Brand organization. This role launches a new discipline, defining systems, workflows, tooling, automations, and governance with a focus on AI-driven, scalable processes.

The ideal candidate combines operations expertise with systems thinking and AI proficiency, partnering with technical teams to scope and implement scalable solutions that support creative excellence and execution clarity.

Qualifications

• Experience in brand operations, creative operations, program management, or workflow design within an in-house brand, marketing, or creative org.
• Advanced hands-on experience applying AI tools and automation to real operational workflows.
• Proven ability to partner with technical teams to scope, design, and implement process and tooling solutions at scale.
• Strong operational instincts with ability to translate ambiguity into clear processes and documentation.
• Experience assessing tools that support collaboration, project tracking, production, review, or creative workflow management.
• Excellent judgment about when process adds value and when it creates friction.
• Strong communication skills and ability to build clarity and accountability across stakeholders.
• Systems mindset and high bar for organization and continuous improvement.
• Availability to operate on PST hours for real-time cross-functional collaboration.
• Experience standing up a new operational function or discipline within a growing organization.
• Familiarity with AI-enabled workflow tools, knowledge management systems, or creative operations tooling.
• Experience supporting brand, design, or marketing teams with complex stakeholder environments.
• Ability to define success metrics and measure impact of operational improvements.
• Experience developing governance models, team rituals, intake systems, or process documentation at scale.

Responsabilités

• Build the Brand Operations discipline from the ground up, establishing systems, standards, and practices for scalable brand work.
• Design and implement operational workflows to improve visibility, prioritization, intake, approvals, handoffs, timelines and process hygiene.
• Partner with technical teams to scope, author, and maintain processes, automations, and tooling.
• Apply advanced AI capabilities to automate manual tasks and create scalable, intelligent workflows.
• Evaluate, implement, and optimize tools for project management, asset workflows, collaboration, review cycles, and planning.
• Establish frameworks for AI application across Brand operations with measurable adoption.
• Document and manage team processes to be clear, repeatable, and easy for cross-functional partners to adopt.
• Collaborate with producers, brand managers, art directors, and technical teams to balance creativity and execution.
• Track operational performance and identify opportunities to improve throughput and reduce friction.
• Serve as central owner of Brand team process clarity and decision pathways.

Connaissances

Brand operations

Operational workflows

AI automation

Cross-functional pairing

Tooling design

Documentation

Governance

Stakeholder management

Process improvement

Knowledge management

PST hours

Description du poste

Thumbtack is seeking a Brand Operations Specialist to build the operational foundation of the Brand organization. This role launches a new discipline, defining systems, workflows, tooling, automations, and governance with a focus on AI-driven, scalable processes.

The ideal candidate combines operations expertise with systems thinking and AI proficiency, partnering with technical teams to scope and implement scalable solutions that support creative excellence and execution clarity.