Senior AI-Driven Automation & Process Specialist

Thumbtack; Philippines; À distance; PHP 7 538 000 - 11 307 000; Plein temps

Résumé du poste

Thumbtack is seeking a Senior Automation & Process Specialist to lead service experience transformation. You will own end-to-end automation initiatives, design future-state workflows, and apply AI to improve speed, quality, and scalability in our service journeys.

You will partner with QA, Analytics, Data Science, and frontline teams to validate opportunities for major improvements and deliver measurable business impact.

Qualifications

• Strong process thinking to simplify complex systems and reduce handoffs.
• Analytical and strategic skills linking customer outcomes to business results.
• Experience with AI- or automation-enhanced service environments (bots, agent assist, self-service).
• Skilled at leading discovery sessions and cross-functional problem solving.

Responsabilités

• Identify and lead 0 to 1 initiatives creating new processes or reinventing existing ones.
• Design and execute future-state workflows combining policy, process, and automation.
• Own end-to-end delivery of automation initiatives from discovery to launch.
• Leverage AI tools to enhance service speed, consistency, and scalability.
• Partner with QA, Analytics, Data Science, and frontline teams for opportunities.
• Collaborate with Business Applications to ensure alignment with business goals.

Connaissances

Process thinking

Analytical skills

AI/Automation

Cross-functional collaboration

Description du poste

Thumbtack is seeking a Senior Automation & Process Specialist to lead service experience transformation. You will own end-to-end automation initiatives, design future-state workflows, and apply AI to improve speed, quality, and scalability in our service journeys.

You will partner with QA, Analytics, Data Science, and frontline teams to validate opportunities for major improvements and deliver measurable business impact.