Senior AI-Driven Service Automation Lead

Thumbtack; Makati; On-site; PHP 6,875,000 - 10,625,000; Full time

Job summary

Your work will target faster resolution, more consistent quality, and smarter operations, not just system configuration.

Join a close-knit team and help scale processes across operations with measurable impact.

Qualifications

• Minimum 5+ years in service ops or continuous improvement.
• Proven ability to lead 0→1 initiatives and redesign processes.
• Experience with AI or automation in service environments.
• Skilled at discovery sessions and cross-functional problem solving.
• Able to translate customer outcomes into operational metrics.

Responsibilities

• Identify and lead 0→1 initiatives that create new processes.
• Design end-to-end future-state workflows with policy, process, and automation.
• Own delivery of automation initiatives from discovery to launch.
• Leverage AI tools to enhance service speed and scalability.
• Collaborate with QA, Analytics, Data Science and frontline teams.
• Align solutions with business goals across Business Applications.
• Track KPIs, document learnings, and build repeatable playbooks.

Skills

Process redesign

AI & automation

Discovery facilitation

Cross-functional collaboration

Analytical thinking

Operational excellence

Job description

Your work will target faster resolution, more consistent quality, and smarter operations, not just system configuration.

Join a close-knit team and help scale processes across operations with measurable impact.