Branch Supervisor - ROVING (TANZA & KAWIT)

Vera. Dental Clinic; Tanza; Sur place; PHP 240 000 - 420 000; Plein temps

Résumé du poste

Vera. Dental Clinic is seeking an experienced Clinic Operations Supervisor to manage day-to-day activities across its Cavite branches. You will oversee staff, coordinate with the head office, ensure SOP and regulatory compliance, and drive service quality for patients.

The role requires a 4-year college degree with at least 2 years of supervisory experience, and includes accountability for staffing, budgeting, and performance coaching in a patient-focused dental environment.

Qualifications

• 4 years College Graduate of any related course.
• With at least 2 years of supervisory experience.

Responsabilités

• Supervise day-to-day clinic operations and ensure smooth workflow.
• Monitor staff attendance, scheduling, and shift coverage.
• Coordinate with central/head office for policy updates and resources.
• Ensure clinic compliance with SOPs and healthcare regulations.
• Oversee clinic facility, cleanliness, and equipment maintenance.
• Manage inventory of dental and office supplies; ensure availability.
• Provide onboarding, training, and coaching to staff to maintain service standards.
• Monitor staff performance and provide feedback or disciplinary actions as needed.
• Promote teamwork and a professional working environment.
• Ensure high-quality and timely patient service; handle complaints empathetically.
• Monitor patient flow, appointment scheduling, and adherence to consultation times.
• Maintain patient confidentiality and data privacy compliance.
• Oversee cash handling, billing, and daily sales reconciliation.
• Prepare daily/weekly/monthly reports; assist budgeting and cost control.
• Coordinate with doctors, specialists, and management for service delivery.
• Attend meetings to report clinic performance; be main contact to head office for operations.

Connaissances

Staff supervision

Operations management

Customer service

Formation

4-year college degree

Description du poste

Primary Duties and Responsibilities:

Administrative & Operational Responsibilities:

• Supervise the day-to-day operations of the clinic, ensuring smooth and efficient workflow.
• Monitor staff attendance, scheduling, and shift coverage to ensure adequate manpower.
• Coordinate with central/head office regarding policy updates, reporting, and resource requirements.
• Ensure clinic compliance with company SOPs, healthcare regulations, and safety standards.
• Oversee the cleanliness, organization, and maintenance of the clinic facility and equipment.
• Manage inventory of dental and office supplies, ensuring timely requisition and availability.

Staff Supervision & Development:

• Supervise and support clinic staff including nurses, front desk personnel, and other medical support staff.
• Conduct onboarding, training, and regular coaching to maintain service standards and clinical excellence.
• Monitor staff performance and provide feedback, recommendations, or disciplinary actions when needed.
• Promote teamwork and a professional working environment.

Patient Care & Customer Service:

• Ensure that patients receive high-quality and timely service.
• Handle patient concerns or complaints in a professional and empathetic manner.
• Monitor patient flow, appointment scheduling, and adherence to consultation time slots.
• Uphold patient confidentiality and ensure data privacy compliance.

Financial & Reporting Duties:

• Oversee cash handling, billing, and daily sales reconciliation.
• Prepare and submit accurate daily, weekly, and monthly reports (e.g., patient volume, sales, inventory usage).
• Assist in budgeting and cost control efforts for the clinic branch.

Coordination & Communication:

• Coordinate with doctors, specialists, diagnostic teams, and management for service delivery.
• Participate in regular meetings with management to report clinic performance and challenges.
• Act as the main point of contact between the branch and main office regarding operations and HR concerns.
• Perform other functions that may be designated by the immediate head.

Qualifications:

• 4 years College Graduate of any related course
• With at least 2 years of supervisory experience

Additional Requirements:

• Willing to work at Unit 8A 2F Acacia Plaza, Antero Soriano Highway, Tanza, Cavite (VERA. Dental Clinic TANZA BRANCH) and at Lokal Malls Kawit, Centennial Road, Magdalo Potol, Kawit, Cavite (VERA. Dental Clinic KAWIT BRANCH).
• Willing to undergo One (1) month training period 2 weeks at VERA. Dental Clinic Head Office located at San Jose Building, Tagaytay Road, Santa Rosa, Laguna (Beside AUB and Chowking) and the last 2 weeks at Branch Assignment.