Branch Operations Lead – New Accounts & Compliance

CBS China Bank Savings; Zamboanga Peninsula; On-site; PHP 279,000 - 502,000; Full time

Job summary

CBS China Bank Savings is seeking a Branch Service Officer to support the Branch Service Head in maintaining daily operations in line with bank policies and internal controls. You will ensure smooth processing, correct balancing, and timely reporting of branch activities.

The role focuses on clearing, end-of-day balancing, and supervision at the New Accounts counter, while enforcing policy compliance and risk controls. Training and reliever duties to the Branch Service Head are part of the scope.

Qualifications

• Must be a college graduate of any 4-year course, preferably business course
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations.
• Customer service oriented and able to supervise people
• Willing to be assigned in Iba, Zambales

Responsibilities

• The BSO assists the Branch Service Head in overseeing that branch’s day to day operations comply with existing policies, procedures and internal control requirements of the Bank.
• Primarily responsible in the clearing operations and end of day balancing and callback of transactions and ensures that all books of accounts are balanced, updated and properly maintained.
• The BSO supervises the daily service operations at the New Accounts Section, specifically overseeing customer servicing, processes of new account opening and other special services being offered at the New Account’s counter.
• BSO acts as Control Officer and Unit Compliance Coordinator of the branch, and ensures that effective and efficient system of operation is implemented with least level of risks.
• BSO also performs coaching and training of personnel to ascertain continuity of business operation and acts as a reliever to BSH when needed.

Skills

Customer service

Supervisory experience

Banking operations

Policy compliance

Education

Bachelor's degree

Job description

CBS China Bank Savings is seeking a Branch Service Officer to support the Branch Service Head in maintaining daily operations in line with bank policies and internal controls. You will ensure smooth processing, correct balancing, and timely reporting of branch activities.

The role focuses on clearing, end-of-day balancing, and supervision at the New Accounts counter, while enforcing policy compliance and risk controls. Training and reliever duties to the Branch Service Head are part of the scope.