Branch Sales Officer, NORTH METRO MANILA REGION

Metrobank; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Metrobank is seeking a Branch Sales Officer for the NORTH METRO MANILA REGION, based at a Manila branch. The role focuses on business generation, expanding the client base, and driving multi-product sales to boost loyalty and engagement.

The position emphasizes risk mitigation, adherence to Know Your Customer and AML policies, and proactive customer-centric service through timely resolution of queries and post-sale support.

Responsibilities

• Expands customer base by identifying potential clients and converting leads into new to bank customers.
• Deepens customer engagement by facilitating multi-product sales offering and presenting unique solutions to enhance loyalty and retention.
• Promotes brand awareness and product penetration by identifying sales opportunities through constant customer visits and business development activities.
• Ensures complete endorsement of the solicited accounts to the branch for development and relationship building by creating a clear line of communication between the client and branch officers and staff.
• Solicits referrals by actively engaging both new and existing client base.
• Builds synergy and collaboration among team members and other partner units to improve our products and services.
• Conducts competitor scan and provides management periodic updates based on customer feedback and market trends.

Job description

Branch Sales Officer, NORTH METRO MANILA REGION

BRANCH SALES OFFICER

Business Generation:

• Expands customer base by identifying potential clients and converting leads into new to bank customers.
• Deepens customer engagement by facilitating multi-product sales offering and presentation and providing unique solutions to enhance loyalty and retention.
• Promotes brand awareness and product penetration by identifying sales opportunities through constant customer visits and business development activities.
• Ensures complete endorsement of the solicited accounts to the branch for continuous development and relationship building by creating a clear line of communication between the client and branch officers and staff.
• Solicits referral by actively engaging both new and existing client base.
• Builds synergy and collaboration among team members and other partner units to improve our products and services.
• Conducts competitor scan and provides management periodic updates based on customer feedback and market trends.

Risk Mitigation and Regulatory Compliance:

• Minimizes risk on account opening by strengthening verification processes on submitted documents to ensure legitimacy of accounts.
• Adheres to “Know Your Customer” and Anti-Money Laundering policies by closely coordinating with Branch Officers on latest banking regulations and company policies.
• Mitigates fraud by thoroughly conducting background checks on clients and report any suspicious transactions immediately.

Customer Centricity:

• Expedites the resolution of customer queries and complaints by responding and escalation of concerns on a timely manner.
• Maintains strong customer relationships by providing after sales support using the Needs Identification Compass.

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!