Branch Head | Metro Manila

Metrobank; Manila; On-site; PHP 2,500,000 - 4,000,000; Full time

Job summary

Metrobank in the Philippines seeks a Branch Head to drive business growth, lead branch operations and ensure compliance with bank policies.

Key duties include implementing strategies to improve profitability, resolving complex issues, and managing a team to deliver outstanding customer service. The role emphasizes leadership, risk awareness, and people development within a banking environment.

Qualifications

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or related field.
• Ten years of banking experience with at least five in a managerial or supervisory role.
• Certifications in sales, leadership, or banking operations are preferred but not required.
• Experience overseeing full branch operations including customer service and risk management.

Responsibilities

• Drive business growth by meeting or exceeding branch sales targets for deposits, loans, and other products.
• Lead branch operations, ensure compliance with bank policies and regulations.
• Resolve complex customer issues using root cause analysis to prevent recurrence.
• Mentor and develop branch personnel, fostering a performance-driven culture.

Education

Bachelor’s degree in Business Administration, Banking & Finance, Economics, or related field

Master’s degree or relevant post-graduate studies

Certifications in sales, leadership, or banking operations

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Job Summary

The Branch Head is responsible for driving business growth, leading branch operations, and ensuring compliance with bank policies and regulations.

Other key duties include implementing management strategies to enhance profitability and service quality, resolving complex customer issues by doing root cause analysis to ensure it does not recur, and managing team members.

Job Responsibilities

Business Generation

• Ensure proper alignment of branch operations with institutional goals by executing and monitoring progress of strategies designed to meet or exceed branch sales targets for deposits, loans, investments, and other key products and services
• Deepens customer engagement by driving multi-product sales strategies, identifying cross-selling opportunities and providing consistent after-sales support to boost customer satisfaction and retention
• Expand client base by identifying and pursuing new business opportunities and attracting new clients through networking with local businesses, community organizations and other sources
• Enhance customer experience to drive branch profitability by analyzing market trends and to offer products aligned with customer needs
• Make informed decisions by analyzing sales performance data, conducting competitor analysis and staying vigilant for emerging risks that could impact branch operations and performance

Operational Efficiency

• Increase operational efficiency by optimizing workforce productivity and efficiency of the branch by spearheading process and policy enhancements that would drive better results

Customer Centricity

• Foster customer retention by building and maintaining strong relationships with existing clients, ensuring consistent delivery of quality customer experience, and leading resolution of complex customer issues

People Development

• Cultivate a performance-driven culture focused on achieving operational and sales objectives by continuously mentoring and training branch personnel and supporting their career growth
• Instill the importance of upholding integrity and adherence to Bank’s core values while generating business and achieving sales objectives

Qualifications

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field
• Master’s degree or relevant post-graduate studies is an advantage
• Certifications in sales, leadership, or banking operations (e.g., Certified Branch Manager, AML Certification) are preferred but not required
• Minimum of ten (10) years of progressive experience in banking, including at least five (5) years in a managerial or supervisory role within branch operations
• Proven track record in sales generation, client relationship management, and team leadership
• Experience in overseeing full branch operations, including customer service, compliance, and operational risk management