Branch Operations Officer (Metro Manila)

Metropolitan Bank & Trust Company; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Metropolitan Bank & Trust Company is seeking a capable leader to oversee branch operations, ensuring policy compliance and high-quality customer service. The role emphasizes developing CSR initiatives, supporting profitability targets, and leveraging technology to boost efficiency.

The candidate should have 3–5 years in branch banking operations with supervisory exposure, a relevant degree, and a preference for advanced certifications. Join a team focused on growth and community impact.

Qualifications

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or related field.
• Master’s degree or relevant post-graduate studies is an advantage.
• AML/KYC, Risk and Compliance, Leadership, or People Management certifications are preferred but not required.
• 3–5 years of experience in branch banking operations with at least 1 year in a supervisory/officer capacity.
• Handled functions such as approvals, teller and new accounts supervision, transaction monitoring, and compliance with audit and regulatory standards.
• Experience in customer complaint resolution and cross‑selling of banking products is desirable.

Responsibilities

• Oversee branch operations and ensure compliance with policies and regulatory requirements.
• Deliver excellent customer service and maintain operational accuracy.
• Develop CSR capabilities and support business profitability targets.
• Generate new business opportunities and leverage technology to enhance efficiency and service delivery.
• Maintain control over queue management and ATM/CAM/CRM oversight as needed.
• Support audit readiness and regulatory standards adherence.

Skills

Leadership

Interpersonal skills

Communication

Ethics & professionalism

Stress management

Multitasking

Education

Bachelor’s degree in Business Administration, Banking & Finance, Economics

Master’s degree preferred

Job description

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Job Summary:

Responsible for overseeing branch operations, ensuring compliance with policies and regulatory requirements, delivering excellent customer service, developing CSR capabilities, supporting the achievement of business and profitability targets, generating new business opportunities, maintaining operational accuracy, and leveraging technology to enhance efficiency and service delivery.

Role Exposure:

• Willingness to be assigned to different branches or cover responsibilities of Reserved BOO as needed
• Strong leadership and interpersonal skills
• Excellent communication and decision‑making abilities
• High ethical standards, integrity, and professionalism
• Able to work under pressure and handle multiple tasks
• Physically and mentally fit to meet operational and client service demands

Qualifications:

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field
• Master’s degree or relevant post- graduate studies is as advantage
• Certifications in AML/KYC, Risk and Compliance, Leadership, Supervisory or People Management are preferred but not required
• Minimum of 3-5 years of experience in branch banking operations, with at least 1 year in a supervisor or officer capacity
• Must have handled functions such as approvals, teller and new accounts supervision, transaction monitoring, and compliance with audit and regulatory standards
• Experience in customer complaint resolution, cross‑selling of banking products, queue management, and ATM/CAM/CRM oversight is highly desirable

Office Location: Sta. Cruz, Binondo, Quiapo, Sta. Mesa, or Sampaloc Area