Branch Operations Officer | Metro Manila

Metrobank; Metro Manila; On-site; PHP 600,000 - 1,100,000; Full time

Job summary

Metrobank in the Philippines seeks a Branch Operations leader to oversee branch activities, ensure policy and regulatory compliance, and deliver outstanding customer service while developing CSR capabilities.

The role focuses on supporting business profitability, generating new opportunities, maintaining accuracy, and leveraging technology to improve efficiency and service delivery. Applicants should have strong leadership, integrity, and the ability to work under pressure.

Qualifications

• Bachelor’s degree in business-related field is required.
• Master’s degree or post-graduate studies is an advantage.
• AML/KYC, Risk and Compliance certifications are preferred but not required.
• 3–5 years of branch banking operations experience, with at least 1 year in a supervisor/officer role.
• Experience with approvals, teller and new accounts supervision, transaction monitoring, and audit/regulatory compliance.

Responsibilities

• Oversee branch operations, ensuring policy and regulatory compliance.
• Deliver excellent customer service and develop CSR capabilities.
• Support achievement of business and profitability targets and generate new business opportunities.
• Maintain operational accuracy and leverage technology to improve efficiency and service delivery.
• Manage queue, ATM/CAM/CRM oversight and ensure proper risk controls.

Skills

Leadership

Interpersonal skills

Communication skills

Decision-making

Integrity

Pressure handling

Multi-tasking

Physical fitness

Education

Bachelor’s degree in Business Administration, Banking & Finance, Economics, or related field

Master’s degree or relevant post-graduate studies (advantage)

Tools

CRM systems

AML/KYC software

Audit/compliance tools

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Job Summary:

Responsible for overseeing branch operations, ensuring compliance with policies and regulatory requirements, delivering excellent customer service, developing CSR capabilities, supporting the achievement of business and profitability targets, generating new business opportunities, maintaining operational accuracy, and leveraging technology to enhance efficiency and service delivery.

Role Exposure:

• Willingness to be assigned to different branches or cover responsibilities of Reserved BOO as needed
• Strong leadership and interpersonal skills
• Excellent communication and decision-making abilities
• High ethical standards, integrity, and professionalism
• Able to work under pressure and handle multiple tasks
• Physically and mentally fit to meet operational and client service demands

Qualifications:

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, or any related field
• Master’s degree or relevant post- graduate studies is as advantage
• Certifications in AML/KYC, Risk and Compliance, Leadership, Supervisory or People Management are preferred but not required
• Minimum of 3-5 years of experience in branch banking operations, with at least 1 year in a supervisor or officer capacity
• Must have handled functions such as approvals, teller and new accounts supervision, transaction monitoring, and compliance with audit and regulatory standards
• Experience in customer complaint resolution, cross-selling of banking products, queue management, and ATM/CAM/CRM oversight is highly desirable