Branch Operations Officer - Malaybalay Branch Lite Unit

Bank of Commerce (Philippines); Malaybalay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bank of Commerce (Philippines) invites an experienced Branch Operations Head to oversee daily operational flow, service delivery, and compliance with internal and external policies at the Malaybalay branch. You will lead the operations team, manage cash, security, and branch floor control, and implement process improvements while ensuring risk controls and regulatory adherence.

The role requires approximately 5 years of branch operations and people management experience, with a four-year degree.

Qualifications

• Graduate of any 4-year degree program.
• Approximately 5 years branch operations and people management experience.

Responsibilities

• Oversee and manage operational flow and service delivery at the branch.
• Ensure awareness and compliance with branch policies, procedures, and regulations.
• Resolve operational queries and customer complaints; escalate incidents as needed.
• Manage cash and branch CIV; ensure adequate cash for clients and ATMs; maintain uptime.
• Maintain security: keys, alarm systems, and authorized access to branch premises.
• Plan and implement job rotation and cross-posting within policy.
• Perform other duties as assigned by supervisors.

Skills

People management

Operations management

Customer service

Education

Bachelor's degree (4-year)

Job description

Over-all in charge in the execution, supervision and management of operational flow and efficient service delivery in the branch of assignment, either temporary or on permanent basis, with emphasis in the observance and compliance of regulations whether internal or external, bank policies, procedures and the code of ethics.

Responsibilities:

• Ensures that all operations personnel are aware and knowledgeable of all policies and procedures covering branch transactions, rules and regulations (internal and external with all the amendments, changes and updates), core banking system access and new functionalities, new products and services, including its consistent implementation, and other advisories.
• Assists and handles the resolution of operational queries, problems and customer complaints at branch level and elevates issues as required under the escalation of incidence reporting.
• Primarily responsible the proper cash management and monitoring of the branch CIV. Ensures that branch has adequate cash to meet and sustain cash requirements of clients, ATMs (onsite or offsite), adequately loaded to ensure continued uptime.
• Ensures proper maintenance of branch premises keys and alarm and sees to it that the branch is opened and accessed only by authorized key holders and the required security support.
• Plans and implements job rotation, cross posting of branch personnel in strict compliance existing policies.
• The BOO is expected to execute other duties and functions which may be assigned from time to time by superliers.

Qualifications:

• Graduate of any 4-year degree course
• With almost 5 years branch operations and people management experience