Branch Operations Lead: Compliance, Cash & Customer Service

Bank of Commerce (Philippines); Kidapawan; On-site; PHP 500,000 - 700,000; Full time

Job summary

Bank of Commerce (Philippines) seeks an experienced professional to oversee and manage the branch operations. The role focuses on ensuring policy compliance, smooth service delivery, and effective cash management, including ATM uptime, with oversight of security and branch access.

The candidate should have nearly 5 years of branch operations and people management experience, and a 4-year degree. The position requires leadership, coordination of staff, and adherence to internal and external bank

Qualifications

• Graduate of any 4-year degree course.
• With almost 5 years branch operations and people management experience.

Responsibilities

• Ensures that all operations personnel are aware and knowledgeable of all policies and procedures covering branch transactions, rules and regulations (internal and external with all the amendments, changes and updates).
• Assists and handles the resolution of operational queries, problems and customer complaints at branch level and elevates issues as required under the escalation of incidence reporting.
• Primarily responsible the proper cash management and monitoring of the branch CIV. Ensures that branch has adequate cash to meet and sustain cash requirements of clients, ATMs (onsite or offsite), adequately loaded to ensure continued uptime.
• Ensures proper maintenance of branch premises keys and alarm and sees to it that the branch is opened and accessed only by authorized key holders and the required security support.
• Plans and implements job rotation, cross posting of branch personnel in strict compliance existing policies.
• The BOO is expected to execute other duties and functions which may be assigned from time to time by superilers.

Skills

Branch operations

People management

Education

4-year degree

Job description

Bank of Commerce (Philippines) seeks an experienced professional to oversee and manage the branch operations. The role focuses on ensuring policy compliance, smooth service delivery, and effective cash management, including ATM uptime, with oversight of security and branch access.

The candidate should have nearly 5 years of branch operations and people management experience, and a 4-year degree. The position requires leadership, coordination of staff, and adherence to internal and external bank