Branch Operations Leader - Banking

Sterling Bank of Asia, Inc. (A Savings Bank); Cebu City; On-site; PHP 350,000 - 520,000; Full time

Job summary

Sterling Bank of Asia, Inc. (A Savings Bank) in the Philippines is seeking a Branch Operations Officer / Service Head to lead daily branch operations and customer service excellence.

The role requires strong people management skills and a supervisory background, with willingness to be assigned to different branches across Cebu City. The ideal candidate has a Bachelor's degree, at least 2 years in banking operations, and a track record as a supervisor or senior staff in financial services.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree, any field.
• Experience: Branch Operations Officer/Service Head with strong customer service orientation.
• Background in branch operations in supervisory/leadership capacity.
• At least 2 years of related experience.
• Preferably Supervisor with 5+ years in Banking/Financial Services.
• Full-time position(s) available.

Responsibilities

• Oversee branch operations and service quality.
• Lead and develop branch staff.
• Ensure compliance and risk controls.
• Coordinate with branches as needed.

Skills

Branch operations

Service head

Customer service

Communication

People management

Leadership

Education

Bachelor's degree

Job description

Sterling Bank of Asia, Inc. (A Savings Bank) in the Philippines is seeking a Branch Operations Officer / Service Head to lead daily branch operations and customer service excellence.

The role requires strong people management skills and a supervisory background, with willingness to be assigned to different branches across Cebu City. The ideal candidate has a Bachelor's degree, at least 2 years in banking operations, and a track record as a supervisor or senior staff in financial services.