Branch Operations Lead | Customer Experience

Quezon Capital Rural Bank Inc.; Lucban; On-site; PHP 360,000 - 540,000; Full time

Job summary

Quezon Capital Rural Bank Inc. is seeking an Assistant Branch Manager to support the Branch Manager in overseeing branch operations and driving high performance across all functions.

This role emphasizes leadership and team management, customer engagement, and service excellence, while ensuring compliance, risk control, and adaptation to changes in technology and client needs. The candidate should have experience in operations (ideally banking or finance), plus a four‑year bachelor’s degree and

Qualifications

• 4-year Bachelor’s degree is required.
• Supervisorial experience is preferred.
• Experience in operations, preferably from banking/credit union/finance.

Responsibilities

• Assist Branch Manager in overseeing branch operations.
• Drive leadership and high performance across all functions.
• Address daily operational challenges with problem solving and sound decision making.
• Prioritize client engagement and service excellence to ensure top-tier customer experience.
• Support regulatory compliance and contribute to sustainable practices and workplace diversity.

Skills

Business Acumen

Client Focus

Ethical Conduct

Financial Management

Decision Making

Good planning skills

Education

Bachelor’s degree

Job description

Quezon Capital Rural Bank Inc. is seeking an Assistant Branch Manager to support the Branch Manager in overseeing branch operations and driving high performance across all functions.

This role emphasizes leadership and team management, customer engagement, and service excellence, while ensuring compliance, risk control, and adaptation to changes in technology and client needs. The candidate should have experience in operations (ideally banking or finance), plus a four‑year bachelor’s degree and