Branch Operations Lead & Customer Experience Coach

Quezon Capital Rural Bank Inc.; Calauag; On-site; PHP 400,000 - 540,000; Full time

Job summary

Quezon Capital Rural Bank Inc. is seeking an Assistant Branch Manager to support the Branch Manager in overseeing daily branch operations and delivering high-quality financial services.

The role emphasizes leadership, client engagement, and regulatory compliance, with a focus on coaching staff, improving processes, and aligning with the bank's values on sustainability and community development. The position requires experience in banking operations and supervisory responsibilities.

Qualifications

• With 4-year Bachelor’s degree
• With experience in operations, preferably gained from banking, credit union, finance and similar industries
• With supervisorial experience

Responsibilities

• Support Branch Manager in overseeing branch operations
• Lead operations to ensure efficient performance
• Address challenges through problem-solving and decision-making
• Drive client engagement and service excellence

Skills

Business Acumen

Client Focus

Ethical Conduct

Financial Management

Decision Making

Good planning skills

Education

Bachelor's degree

Job description

Quezon Capital Rural Bank Inc. is seeking an Assistant Branch Manager to support the Branch Manager in overseeing daily branch operations and delivering high-quality financial services.

The role emphasizes leadership, client engagement, and regulatory compliance, with a focus on coaching staff, improving processes, and aligning with the bank's values on sustainability and community development. The position requires experience in banking operations and supervisory responsibilities.