Branch Operations Leader | Service Excellence & Growth

Idara Corporation; Quezon City; On-site; PHP 280,000 - 360,000; Full time

Benefits offered by this job

Commission

Holiday Gifts

Incentives

Health Insurance

Birthday Leave

Compassionate Leave

Job summary

A leading service provider in Quezon City is looking for a dedicated professional to oversee branch operations with a focus on excellent customer service. The ideal candidate will have 1-3 years of experience in management, possess strong leadership abilities, and be adept in operations and financial management. Responsibilities include ensuring compliance with regulations, managing staff, and enhancing profitability through effective strategies. A Bachelor's Degree is required, along with excellent communication skills.

Qualifications

• 1-3 years of experience in a related field.
• Excellent communication skills and strong work ethic.
• Experience in leadership and staff management.

Responsibilities

• Oversee daily branch operations and administrative functions.
• Ensure excellent customer service aligned with brand guidelines.
• Manage staff scheduling, recruitment, training, and evaluation.
• Monitor sales performance and control costs effectively.
• Handle customer feedback and service recovery professionally.
• Coordinate with kitchen and service teams for food quality.
• Ensure compliance with food safety and government regulations.
• Manage inventory and purchasing to prevent shortages.

Skills

Leadership and people management

Operations and financial management

Inventory and cost control

Problem-solving and decision-making

Excellent Communication Skills

Marketing

English Language

Teamwork

Sales Training

Public Speaking

Education

Bachelor's Degree

Job description

A leading service provider in Quezon City is looking for a dedicated professional to oversee branch operations with a focus on excellent customer service. The ideal candidate will have 1-3 years of experience in management, possess strong leadership abilities, and be adept in operations and financial management. Responsibilities include ensuring compliance with regulations, managing staff, and enhancing profitability through effective strategies. A Bachelor's Degree is required, along with excellent communication skills.