Operation Manager

A Prime Credit Corporation; Laguna; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

A financial institution in the Philippines is seeking an Operations Manager to oversee daily banking operations, ensuring compliance and efficient service delivery. The ideal candidate will have a Bachelor's degree in a related field and 3-5 years of experience in banking operations, preferably with supervisory experience. This role involves managing staff, implementing internal controls, and addressing customer service concerns, making it essential for maintaining high service standards.

Qualifications

• 3–5 years of experience in banking operations.
• Supervisory or managerial experience is preferred.
• Experience in rural banking is an advantage.

Responsibilities

• Oversee daily branch operations including deposits, withdrawals, and loan processing.
• Ensure compliance with regulations and implement internal control procedures.
• Supervise operations staff and conduct training.

Skills

Leadership

Organizational skills

Analytical ability

Problem-solving

Education

Bachelor’s Degree in Business Administration, Banking & Finance, Accountancy, or related field

Job description

Job Description

Operations Manager – Rural Bank (Quezon)

The Operations Manager is responsible for overseeing the daily banking operations, ensuring efficient service delivery, compliance with regulations, internal controls, and overall branch performance. The role ensures that operational processes run smoothly while supporting the bank’s financial and customer service goals.

Duties and Responsibilities

1. Operations Supervision

• Oversee daily branch operations (deposits, withdrawals, remittances, loan processing)
• Ensure accuracy of transactions and proper documentation
• Monitor teller and back-office activities

2. Compliance & Internal Control

• Ensure compliance with regulations of Bangko Sentral ng Pilipinas
• Implement internal control procedures and risk management policies
• Prepare for internal and external audits

3. Staff Management

• Supervise operations staff (tellers, bookkeepers, cashiers)
• Conduct training and performance evaluations
• Enforce company policies and procedures
• Monitor cash flow and vault management
• Review daily, weekly, and monthly reports
• Ensure proper reconciliation of accounts

5. Customer Service & Process Improvement

• Address operational issues and customer concerns
• Improve workflow efficiency and service turnaround time
• Maintain high service standards

Qualifications

Educational Requirement

• Bachelor’s Degree in Business Administration, Banking & Finance, Accountancy, or related field

Experience

• At least 3–5 years experience in banking operations
• With supervisory or managerial experience preferred
• Experience in rural banking is an advantage
• Strong leadership and organizational skills
• Knowledge of banking operations and internal controls
• Attention to detail and analytical ability
• Strong problem-solving and decision-making skills
• High integrity and compliance awareness