Branch Operations Lead: Cash, Compliance & Service

Quezon Capital Rural Bank Inc.; Cainta; On-site; PHP 550,000 - 850,000; Full time

Job summary

Quezon Capital Rural Bank Inc. is seeking a Branch Services Officer to assist the Branch Manager in daily operations at the Rizal (Cainta) branch. The role focuses on cash handling, customer service, and efficient transaction processing.

The BRSO will serve as the deputy in charge, ensuring compliance with BSP regulations and risk controls while maintaining strong service quality and security across all branch activities.

Qualifications

• Bachelor’s degree in a relevant field.
• 3–5 years in branch banking operations, with 1–2 years in a supervisory role.
• Strong knowledge of cash management, loans, and banking regulations.
• Experience in customer service, risk management, and security measures.
• Proficiency in core banking systems and MS Office (Excel, Word).

Responsibilities

• Assist the Branch Manager in overseeing branch operations.
• Act as second-in-command and designated officer-in-charge when the Branch Manager is absent.
• Ensure compliance with regulatory requirements and security procedures.
• Maintain high standards of customer service and transaction accuracy.

Skills

Leadership

Decision-making

Customer focus

Attention to detail

Communication

Analytical skills

Education

Bachelor’s Degree in Banking & Finance, Accounting, Business Administration, Economics, or related field

Tools

Core banking systems

Microsoft Office

Transaction monitoring software

Job description

Quezon Capital Rural Bank Inc. is seeking a Branch Services Officer to assist the Branch Manager in daily operations at the Rizal (Cainta) branch. The role focuses on cash handling, customer service, and efficient transaction processing.

The BRSO will serve as the deputy in charge, ensuring compliance with BSP regulations and risk controls while maintaining strong service quality and security across all branch activities.