Branch Operations Head (Ortigas Branch)

City Savings Bank, Inc.; Metro Manila; On-site; PHP 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement plan

Performance bonus

Professional development

Job summary

City Savings Bank, Inc. seeks an experienced Branch Operations Head for its Ortigas branch in Pasig City, Metro Manila. The role oversees staff, service quality, compliance, and financial performance, guiding operational efficiency and customer experience.

You will lead recruitment, training and performance reviews, drive profitability, manage risk, and coordinate with head office on branch metrics and promotional initiatives.

Qualifications

• Minimum 5+ years in retail banking operations or branch leadership.
• Strong knowledge of Philippine banking regulations and products.
• Proven ability to lead teams in a fast-paced environment.
• Excellent financial acumen and budgeting skills.
• Customer-focused with a track record of service excellence.

Responsibilities

• Oversee daily branch operations and ensure smooth banking activity.
• Lead, develop and manage branch staff, including recruitment and coaching.
• Ensure compliance with banking regulations and internal policies.
• Monitor financial performance, revenue targets and cost controls.
• Maintain high customer service standards across interactions.
• Drive customer growth and product uptake through relationship management.
• Oversee cash management, security, and asset safeguarding.
• Ensure accurate record-keeping, processing and reconciliation.
• Conduct performance reviews and provide staff development.
• Lead branch marketing and liaise with head office on metrics.

Skills

Retail banking

Branch management

Team leadership

Financial analysis

Customer service

Regulatory compliance

Strategic planning

Budget management

Education

Bachelor's degree in Business Administration

Finance or Banking major

Certification in Banking Operations

Tools

Microsoft Office

Banking software

Job description

About the role

City Savings Bank is seeking an experienced Branch Operations Head to lead and manage our Ortigas branch operations in Pasig City, Metro Manila. This is a full-time position offering strategic leadership responsibility for one of our key retail banking locations. In this role, you will oversee all aspects of branch operations, including staff management, customer service excellence, regulatory compliance, and financial performance. The Branch Operations Head will be instrumental in driving operational efficiency, maintaining service quality standards, and achieving business objectives whilst ensuring a positive customer experience and maintaining the highest standards of banking conduct.

Key responsibilities

• Oversee daily branch operations and ensure smooth functioning of all banking activities and services

• Lead, develop, motivate and manage branch staff, including recruitment, training, performance management and team development

• Ensure compliance with all banking regulations, internal policies, procedures and audit requirements

• Monitor and manage branch financial performance, including revenue targets, cost control and profitability

• Maintain high standards of customer service and satisfaction across all customer interactions and banking services

• Manage customer relationship activities and lead efforts to grow customer base and increase product uptake

• Oversee cash management, security protocols and safeguarding of assets in accordance with banking standards

• Ensure accurate record-keeping, transaction processing and reconciliation of accounts

• Conduct regular performance reviews and provide coaching and support to team members

• Implement branch marketing initiatives and promotional activities to enhance brand visibility

• Liaise with head office departments and report on branch performance metrics and operational issues

• Address customer complaints and concerns professionally and ensure timely resolution

What we're looking for

• 5+ years of experience in retail banking operations, preferably in a branch management or operations leadership role

• Strong knowledge of banking operations, retail banking products and services, and banking regulations in the Philippines

• Demonstrated ability to lead, manage and motivate teams effectively in a fast-paced banking environment

• Excellent financial acumen with the ability to analyse performance metrics, manage budgets and drive profitability

• Outstanding customer service orientation with proven track record of delivering excellent customer experiences

• Strong organisational and time management skills with the ability to manage multiple priorities simultaneously

• Excellent communication and interpersonal skills with the ability to communicate clearly with diverse stakeholders

• Proficiency in banking systems and software applications, and Microsoft Office suite

• High level of integrity, ethics and commitment to compliance with banking regulations and internal policies

• Bachelor's degree in Business Administration, Finance, Banking or related field

• Certification in Banking Operations or equivalent professional qualification is preferred

What we offer

City Savings Bank is committed to creating a supportive and inclusive workplace where our employees can thrive. We offer a competitive salary package commensurate with experience and qualifications. Additional benefits include health and life insurance coverage, retirement savings plans, performance-based bonuses, and professional development and training opportunities to support career advancement. We foster a collaborative work environment that values integrity, excellence and customer focus. We are an equal opportunities employer and welcome applications from all qualified candidates. If you require any adjustments or alternative formats of information during the recruitment process, please do not hesitate to contact us.

About us

City Savings Bank is a trusted retail banking institution serving the financial needs of individuals and small to medium-sized businesses across the Philippines. With a commitment to providing accessible, reliable and customer-centric banking services, we have established ourselves as a respected member of the Philippine financial services sector. Our mission is to empower our customers through financial inclusion and support their journey towards financial stability and growth. We pride ourselves on our dedicated team members who embody our core values of integrity, excellence, innovation and service. At City Savings Bank, we believe in investing in our people and fostering a culture of continuous learning, professional development and mutual respect.