Branch Operations Leader: Service Excellence & Growth

City Savings Bank, Inc.; Metro Manila; On-site; PHP 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement plan

Performance bonus

Professional development

Job summary

City Savings Bank, Inc. seeks an experienced Branch Operations Head for its Ortigas branch in Pasig City, Metro Manila. The role oversees staff, service quality, compliance, and financial performance, guiding operational efficiency and customer experience.

You will lead recruitment, training and performance reviews, drive profitability, manage risk, and coordinate with head office on branch metrics and promotional initiatives.

Qualifications

• Minimum 5+ years in retail banking operations or branch leadership.
• Strong knowledge of Philippine banking regulations and products.
• Proven ability to lead teams in a fast-paced environment.
• Excellent financial acumen and budgeting skills.
• Customer-focused with a track record of service excellence.

Responsibilities

• Oversee daily branch operations and ensure smooth banking activity.
• Lead, develop and manage branch staff, including recruitment and coaching.
• Ensure compliance with banking regulations and internal policies.
• Monitor financial performance, revenue targets and cost controls.
• Maintain high customer service standards across interactions.
• Drive customer growth and product uptake through relationship management.
• Oversee cash management, security, and asset safeguarding.
• Ensure accurate record-keeping, processing and reconciliation.
• Conduct performance reviews and provide staff development.
• Lead branch marketing and liaise with head office on metrics.

Skills

Retail banking

Branch management

Team leadership

Financial analysis

Customer service

Regulatory compliance

Strategic planning

Budget management

Education

Bachelor's degree in Business Administration

Finance or Banking major

Certification in Banking Operations

Tools

Microsoft Office

Banking software

Job description

City Savings Bank, Inc. seeks an experienced Branch Operations Head for its Ortigas branch in Pasig City, Metro Manila. The role oversees staff, service quality, compliance, and financial performance, guiding operational efficiency and customer experience.

You will lead recruitment, training and performance reviews, drive profitability, manage risk, and coordinate with head office on branch metrics and promotional initiatives.